HouseKeep

I booked HK to clean my dead dad's house so I could then book removal services & estate agents, now all setup from tomorrow.
This morning HOUSEKEEP cancelled the morning of the clean, no replacement. Now I'm in a worse position as I have cancel everything and try and reschedule and I have to fly back to Australia next week.

The worst experience - AVOID AT ALL COSTS! I have had three no shows from them now. Each time I've been sitting around waiting for the cleaner to turn up and each time being let down and had my time wasted. I was told that the most recent no show was because they simply decided to cancel all my cleans without letting me know simply because I used their 'pause' function whilst I was away for the summer. The customer service was completely unapologetic and couldn't really care less, no compensation or support was offered they just told me that I should go back online and book new cleans. Really don't recommend as they just let you down and mess you around without caring.

Stay away from this SCAM company! They sent once an incompetent cleaner (see pictures) who was unable to clean correctly the most obvious spots, no dust removing, nothing at all, it seems like it was a total newbie, look at the result for 3h - it's a total joke... I complained at the company and they proposed... 20% discount at the next cleaning... No one came, I waited for 2 hours, the flat is so easy to find - never had any issue. They pretend their employee came and that's why they can't refund... It's like a Ponzi scheme, they look for all the ways to keep you paying them. Have a look at the so-called good reviews: they all look the same, with same structure - probably most are fake ones. Absolute garbage company! STAY AWAY!

The first time I booked them, the lady did a less than mediocre job, not lifting the parts in the areas she was cleaning, I had to ask for everything, and all she was concerned about was the high parking fees she had to pay whilst she was at my home. I cleaned for another two hours myself when she left to finish the cleaning to a good standard, and regretted that I paid for cleaning.

I therefore didn't book with Housekeep again foe months, until a week ago, where I thought I'll give them a try again and hope for another cleaner. The night before my scheduled cleaning (at half past midnight!) I receive a text message saying my cleaning got canceled as the cleaner „got sick". Are you kidding me? You can't send anyone else or give an earlier heads-up? I had been blocking that cleaning time frame for a week, preparing my home for it the night before, etc., and then that. All they instructed is that I should re-schedule myself, instead of calling me and trying to find a solution together.

It's a cheap service. But the above explains wgy. It's low quality and unreliable. DONT book with them!

Be VERY wary of the many 5-star reviews on here and Google etc. They are all without commentary and suspiciously all posted very recently showing this company is clearly paying people to post positive reviews. In some cases it's the cleaners themselves saying what a great place to work…not surprising when you realise they get paid for doing nothing.

If you read the otherwise mostly 1-star reviews you will find this company should be avoided: unable to provide regular cleaners, the scheduled cleaners never turning up or cancel at last minute, appalling cleaning standards (either not cleaning at all or actually breaking and damaging goods), non-existent customer service.

Unbelievable that they are still in existence. They hook customers with a professional website and top Google rankings yet are unable to provide a single cleaner that can actually clean without breaking or stealing it seems.

I don't usually leave bad reviews but what they did to me is unbelievable. I was sent a housekeeper that cleaned very well, asked me to leave a good review (which I did), and the following time she barely cleaned anything + completely burnt, while ironing, my silk shirt bought 30 minutes before (worth £170). Despite evidence of the receipt and the label still attached to the shirt, they said that it wasn't the housekeeper fault and refused to refund me. Seriously?
In the meantime I had booked another clean (10 days in advance) as I had guests coming, and they let me know on the same day that nobody can come and clean, as the previous housekeeper (who has my keys) forgot to transfer them to the new housekeeper and went on holiday for who knows how long but more than a week. They said that they cannot do anything if the housekeeper has my keys. Anyone could get into my flat with those keys, by the way. These are all very serious accidents, and this last one also compromises my safety. And on top, the housekeepers do not clean up to good standards. Do not use their services.

Bad communication. For 6 weeks no cleaners then they remember you. If you want to stop the service you will need to spend hours to get them to cancel.
No button to press cancel. Bad servise

Left my shower on flooded downstairs neighbour. Always late, dreadful customer service. Please don't use them..

Very poor experience, I would not recommend. I booked a cleaner for almost 6 hours to clean the whole flat and she had barely done anything. There were marks on the surfaces which she clearly hadn't wiped and she hadn't hoovered at all. I had also payed on top for her to clean the windows this was not done. When I complained they blamed it on my 'equipment'. Previous cleaners have used the same equipment and they have cleaned the flat. Although I provided the customer service with pictures of all the unclean surfaces and floors, they made excuses and gave me only an hour and a half free credit to add to a future clean. The cleaner and the customer service were very unprofessional and it is safe to say I would not use them again. I am out 80 pounds and on top of that I had to spend 3 hours cleaning instead of the cleaner I have paid.

Their housekeepers consistently fail to show up. This last time I decided to give their service a second chance And waited for the lady to show up. First she lied and said she was 5 min away then never showed. She gave me the wrong number that was disconnected. As this was the second time s cleaner didn't show I was very frustrated. The housekeep administration doesn't respond in a timely manner and you can't get anyone on the phone. So they tried to rectify the situation and rescheduled with a reliable cleaner 3 days later for a Friday. Promised me this one was reliable and would show. 5pm on Thursday the night before I received an email cancelling the service! Do not trust their cleaners to show up. Now I can't get anyone out before my guests arrive on Sunday!

I scheduled for a regular cleaner. The first cleaner cancelled at the last minute and said they wouldn't be available for a month. Would I be happy with an interim cleaner? I said, "No", start me with a regular cleaner next week. An interim cleaner showed up any way. The second cleaner cancelled with less than 24 hours' notice. How they got they got this high a rating is beyond me. I would avoid this company like the plague. They wasted my time twice. Now I have to go find a house cleaning service that will actually show up.

Today I took the train to reach the center London in the main office (30minutes) and after a 25minutes walk reached there I need to hear that I need to pay a fee of 59£. (Which naturally is not written in the invitation email.) If I am self-employee or make a contract with them the fee is the same. There earn from customer 15£ per hour but pay the cleaners just 8,5£ per hour. You need to calculate the time to reach the house to clean and buy your own stuff for cleaning (hearing from someone). So sometimes even not got time to lunch. And if you no going (sick or family emergencies) you need to pay a penality of 20£-400£.
Totally waste of time! Don't go with them!
If you go there then grap just a free muffin.

I had such an dreadful experience with Housekeep. I have been customer for long. I used to have initially good cleaners so I was happy with them. But the more I went regular with them, their service and cleaners both got bad to worse. If you get a good cleaner by fluke, you are lucky. But I had quite a few bad incidences.
First one was when cleaner did not show up; Housekeep failed to call me to inform only for me to wait for an hour (as they have an hour wait period for cleaner), to find out the cleaner did not show up and housekeep gave negligible compensation for such a waste of my time, energy and money.
Second time cleaner came more than half an hour late, I had to wait 1.5 hours according to their hourly waiting time
Third time cleaner did not complete the job. Left house in a not very clean state
This kept building up my dissatisfaction with the company. They never compensate fairly for any time waiting and wasted and stress caused. They treated my complaints and me like so inconsiderably. They have most pathetic customer service.
Fourth time was the most horrendous one. The cleaner came to do 3 hour cleaning. Whilst I was showing what needs to get done, she would make faces of disapproval and throw attitude for me to show her what needs to get done. When she started cleaning, I was supposed to give cleaning products. I offered her everything including gloves which she declined. She did terrible cleaning for 30 mins and I had to show her how to clean mirrors, surfaces and had to do it after her. She got angry about me telling her that she had not cleaned properly. She left saying she can't be bothered as she didn't wanted to clean my house anymore. The cleaning was hardly done and the mess that was left behind took me hours to clean out myself and organise. It was such a waste of my money and time and caused me too much stress. After this stressful experience, customer service for housekeep was even worse. They constantly talked over me. They wasted my time for 2 hours + 1 hour waiting time for cleaner. I asked them for a fair compensation which they decline to give causing me even more stress. They started psychologically abusing me by blaming me on how it was my fault that the cleaner left. Their such abuse and covetous service was so unacceptable. I contacted their CEO Avin Rabheru came across even more ruthless and insulting. They did not offer me any compensation and they accounted 1.5 hours of cleaning at my place when the cleaner was just there hardly for 30 mins. Henry the psychologically abusive manager apologised but that did not stop him insulting and blaming me and did not take full responsibility of their bad service, stress caused and the blame game he played. They have also kept my Personal identification and card information despite me emailing both Avin and company to take my details off their account. Keeping my personal details without my consent is against compliance. It was vile. Avin's and his company Housekeep's is motivated by avarice, worst customer services, many bad cleaners and machiavellian tactics. It is unacceptable and untolerable. I will do everything in my power to ensure they take my details off their system and would block them out completely. It was very stressful and abusive experience. I wish that upon no one. Stay away from them. (If anyone wants pics of the state the cleaner left my house in, please ask me directly and I will share)

HORRENDOUS - avoid like the plague! I've been with Housekeep for years and had 1 excellent cleaner through them. Recently she left and since then, dealing with Housekeep has been a nightmare. Recent examples below:

1) A new cleaner was sent who took 3.5 hours to hoover a 3 bed apartment and that's all he managed in the time. He moved all of the furniture/items on the floor onto the bed/sofa to hoover and left them there so when I came home, there were dining room chairs standing on the sofa. Worse still, he also wore some awful hair pomade which left brown marks smeared all over the walls of our apartment so I had to spend an hour after the cleaner came with a bucket of soapy water cleaning the walls. Disgusting.

2) Regular cleaner was scheduled to come round before Christmas as we were having guests over. Cleaner then went on holiday for 6 weeks so cancelled my clean. I then had to book a replacement cleaner over Christmas period to cover her. Replacement cleaner then takes holiday and cancels my clean. So have to book a replacement cleaner to cover the other replacement cleaner. No cleaners available except on Christmas Eve which is hugely inconvenient but that was all Housekeep could offer. Spend 2 hours waiting on Christmas Eve for replacement replacement cleaner. No show. Have to keep calling Housekeep to see what's going on. They have no idea but just suggest I "skip" the clean! Great idea. So despite booking 3 cleaners with Housekeep to clean before Christmas, no cleaner shows up and I waste 3 hours of Christmas Eve trying to ascertain what's going on but to no avail. Then have to spend 3 hours on Christmas Eve cleaning the house myself because Housekeep is totally unreliable. Thanks for a great Christmas Housekeep!

Generally, Customer Services are very polite but can never resolve anything. They just apologise profusely when your cleaner cancels on you last minute/doesn't show up. Their solution is to offer you a replacement cleaner who can only ever come 6 days after the scheduled date you actually wanted your cleaner to come. Oh and because she's a replacement cleaner, you have to be in the house to let them in so good luck if you have a job and work during the week and were hoping the cleaner could clean whilst you're at work. Pretty useless.

Housekeep is only worth it if you are happy to book a cleaner with a 50:50 chance of showing up, and if God forbid they do show up, it's 50:50 whether you will get a decent clean.