HotwireReviews 770

We booked a hotel traveling 85 South around Spartanburg and by the time we got an answer, we were booked at a Baymont 20 miles backward and then on I26. Weary travelers at 11 pm after 11 hours driving do not want to turn around and go backwards through some of the worst construction, so we immediately said no. After being hung up on, put on hold and spending another hour with customer service, we were advised only $38 of $58 could be given in "hot dollars" as if we'd use this site again and they automatically keep$20! You took time off my life, money out of my pocket and ruined my holiday trip. It is my mission to let everyone know about your policies including highway robbery and tormenting the weary travelers!

Hotwire is a horrible company that does not trust or respect its customer. It charged me 69$ for a purchase I never made and then refused to reimburse me when I contested it. Management were disrespectful and are robotic simply repeating the same thing and not listening or acknowledging your requests even though I explained that there must have been a glitch in the system. Definitely do not use their services. You will be disappointed and scammed!

We made a car reservation in August for use in November for a wedding. We now need a larger vehicle ( minivan) due to more family members able to go. My husband made a new reservation & then tried to cancel the other reservation. NOT ALLOWED! Our fault for not knowing the NO CANCELLATION, NO REFUND, NO CHANGES, Your're just screwed policy. Why do they have a customer service? Why would you pay people to just listen & say I'm sorry. We called within 10 minutes of making the new reservation upon realizing we couldn't cancel the old reservation. "We can't do anything & no you cannot talk to a supervisor". Ok, well we won't use Hotwire ever again!

We turned in our rental car early and we were told by the first Hotwire rep, the car rental agency will refund us, car rental agency said they cannot because they do not get the funds until a week later, I called Hotwire back the second rep said I'm not entitle to a refund even if I turned the car in early, even after I told them, our flights were changed due to medical circumstances... so, I WILL NEVER EVER use HORRIBLE HOTWIRED!

Left us stranded in las Vegas
We flew in from new Orleans to Las Vegas on 10/18/19. We booked our rental car through hotwire. We landed around 1115pm according to the rental car customer service ace rental car closed for 1130pm so we knew we couldn't make it due to we had to take 2 shuttles to get to the car rental location. We called hot wire to explain what time we got In and we were assured that ace had to hold our rental for 24hrs so we lyft to our resort. We made it to ace rental 7am and was told by the front desk lady that they didn't have a car for us and our time had expired she said we had 12 hrs after reservation which we didn't understand because we made it there before the time. We called hotwire and got LARRY the customer service rep. He then spoke with the agent at ace rental car which he and the lady got into a argument due to they have a agreement with the rental car companies to hold the cars for 24hrs and they were not honoring it. At the end hotwire gave me a refund but did not put me in another car comparable in price everything was higher due to we had to get a car the same day. Hotwire would pick up the difference for this big inconvenience so basically they left me stranded in Las vegas with no car. I will never book through them again