HotelsCombined

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Texas
4 reviews
14 helpful votes
Follow R R.
Unfollow R R.
Share Review
Report Review
Horrible experience
September 8, 2021

Avoid - unsafe health environment, very horrible stench on entire second floor, suggestive of mold or fungal, a/c not working, water spilled on floor, clerk claimed only 1 room available right next to ours, had to buy air fresheners and place bath towels on door to try to cover stench. Sleep with patio door open to try to help. Access key stopped working when I was trying to re-enter at 10.30pm, as it failed for other guest. Manager never returns phone messages. Hotel requires TWO day cancellation notice or they will charge you for the night. Hotel.com will not assist consumer

Date of experience: September 8, 2021
Malaysia
3 reviews
1 helpful vote
Follow Sharifah N.
Unfollow Sharifah N.
Share Review
Report Review
Give options for better rate
November 11, 2015

Always use this site to compare booking website in just one click n search!

Date of experience: November 11, 2015