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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Called the hotel to book
I guess this wasn't the hotel as this place gets rerouted to a scam center and they charged me $323 for a hotel room that was $144
Had to make a fraud claim with my bank. They are known for this.
Excellent from Andy! Got it done at a price that made sense
This person, Ivory, was kind and very helpful!
I made reservations for 2 rooms, total of 4 family members! Thank you!
I called to ask if they had internet and power, before booking, because allot of people don't. Her response was cavalier and condescending. Thankfully, I looked deeper into the safety of your establishment and found reviews suggesting drug activity, so we found accommodations for elsewhere.
Excellent info coverage. I will book, again! Charges explained, local verified, directions given, patient, & courteous! Thank You!
I do not travel much and I needed a hotel room next weekend in Macon Georgia. Pearly took time to help me find the best place for me. She was extremely kind and patient.
I called a local number for the Renaissance Hotel. I was seeking four nights stay in downtown Montgomery. I had an aunt joining me for a special visit. I didn't realize at first that I wasn't speaking with a hotel representative. The gentleman was very helpful in providing rates for other hotels. I was equally reading reviews and comparing cost through Priceline.
When I shared with him that I could secure four nights slightly less than the approx $940 he quoted for three nights, he told me that he could give me a comparable (non-refundable) rate if I paid in full. I gladly agreed. I didn't realize that my card was locked (protection from fraud), so my aunt gave her number while I was online unlocking my card. The confirmation email was sent to me. Unfortunately, I didn't check the dates but trusted the kindness of the representative.
The hotel bathroom had mold on the ceiling and the floor was dirty. I took a paper towel and wiped the yucky residue from the floor. I was most disappointed when we returned to the room and found the trash, towels, and beds in the same condition. Surely, if I was looking for a room at the Renaissance, I did not want to be in a hotel that provided no daily room care. This experience was a total let down.
Ebony was very nice and professional. She was very helpful and understood all I said. At least she could speak good English.
She was prompt, knowledgeable and very courteous.
Don't need 50 characters '!'!?!L!L!L!?
Very pleasant, expedient and better than all the online bookers!
Christina made our reservation seamless. Very soothing voice and very professional. Her knowledge and competency was so appreciated. In my travel experience I'm not often met with these qualities. She deserves a raise
Brad, that did a wonderful job and helping us get a reservation for September 10. Greatly appreciated.
Ava was so awesome and helped me make a reservation for my Ironman Chattanooga…
I'm very please with her assistance
When I worked with your employee, i.e., Gwyneth Tyler, I knew I was dealing with a professional with a heart.
Everything was taken care of in a timely manner. We had a death in the family and she was helpful.
Excellent service. All questions were answered. All went very well.
It was awesome making reservations with you! So helpful; so patient!
He confirmed my name and information beautifully. He was easy to work with and wanted to make the reservation right and best for us.
It was pleasant and diligent. I was informed at all times. Information was delivered clearly, politely and professionally.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members