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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Clean, quiet and perfessional. Was very tired after traveling 1800 miles the last two days so nice bed and quiet and clean
He spoke clearly and intelligently. He was professional and accomplished the reservation quickly. Terrific!
Greetings Lyman,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I had a terrible experience. The front desk guy hung up on me. I couldn't believe it. I already paid for the room for tonight and I don't have the reservation number or I would've given it to you. I need help. Please help me all. I wanna know is how much did I pay for the room? My name is Valerie Lowe
Greetings Valerie,
I'd love to help find your reservation! Please provide me with the name, email, and phone number used to make your reservation. Feel free to escalate it to me personally at [email protected], I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Thank you for the efficient service. He was willing to solve a challenge efficiently and effectively.
Greetings Cynthia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Eugene was a great representative. I gave him my information and price range and he found me a great property. Very professional and knowledgeable.
Greetings Dederick,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eugene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alejandro was amazing! Everything was processed rapidly. Recommend again.
Greetings Charles,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings Gert,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I couldn't afford the rate in Ft. Bragg and Jesus Diego found me a motel in a nearby town. Now I can be at the wedding of my friend's son. Thank you so much!
Greetings Celeste,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jesus Diego, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I made a reservation at Sands of La Jolla with Julio Cesar, who told me that if I cancel my reservation, even on August 1st, it will be fully refunded. First he quoted $824, then he changed to $895.21, and when I asked the reason, he said, so I can get full refund if I cancel my reservation. Later when I checked the address of the hotel, it was farther than where I planned to stay, so I called to cancel- five minutes after I made the reservation - but the automated service declined my cancellation request, so I requested to speak with a customer service Mark, who told me he spoke with the hotel, and they agreed to a full refund, which I should receive in 2-10 days.
Greetings Nvart,
Thank you for reaching out! I am pleased to inform you that a refund of $794.47 has been issued back onto the card used to purchase your reservation. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
I asked about veterans discount. But I'm not sure it was applied. At the desk they are asking for another $247.48
Ceasar was by far the most helpful
Hotelplanner I have ever spoken to. Thoughtful, polite and understanding. A credit to your company.
Greetings Mary,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ceasar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Quick, professional and engaged...
Customer service in 2025 is almost Non Existent ( Unfortunately) so its refreshing to be able to speak with someone professional, courteous and cheerful...
And that can be regardless of what someone m8ght be dealing with at that particular moment, or their last week or year... Very refreshing...
Greetings Ralph,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings Rick,
Thank you for your feedback! We're happy to hear that our tea, was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was very helpful in finding a room suitable for our family as we traveled. Finding a place for 4 adults and two little children was tricky, but he did it! Thanks, Edgar!
Greetings Lurley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Ramon handled himself in a pleasant and professional matter... I received detailed information without any problem.
Greetings Brenda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Couldn't get a reservation on line called the Marriott number and got a room and it was fast and easy. Humberto rocks!
Greetings Larry,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jonathan was extremely professional and very efficient and helpful!
Greetings Laurin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I made a reservation on the phone. I realized that I made it by mistake and called back in less than one minute to cancel. The charge of the room was $292.32. After cancelling, I received only $77.33 back. I lost $214.99 in less than a minute..
Setting up reservation was easy. The stay on the other hand was disappointing
Greetings Polly,
Thank you for taking the time to provide us with feedback!
Kindly,
Melanie Planelles
Greetings Sam,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Dan,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles