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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I made a reservation this morning for two rooms at Hampton inn and Suites, 3950 Lyman Drive, Hilliard, OH for two night stay, Nov 26 anD Nov 27. I did not receive email confirming these reservations. Alice Kalush, *******962, *******@hotmail.com. Your staff person did not give me the reservation numbers.
Excellent! Person was sympathetic to fact that we're coming in we're coming in for a funeral. Very helpful with rates and rooms
Greetings Barry,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Jeric was very helpful checking on the reservation I thought I had made online. When he found no reservation and asked me to check my email and text I found no confirmation he made the reservation for me. He was great to work with!
Greetings Ann,
We appreciate you taking the time to share your experience. It’s wonderful to know that Jeric delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Carlos was a very helpful and professional in getting our reservation. We got all the information and requests we needed. Very good experience.
Greetings Bernadette,
Thank you for your kind feedback. We’re delighted to hear that Carlos provided you with professional and helpful service. We truly appreciate your support and look forward to assisting you again in the near future.
Best regards,
Toni Jackson
She took her time to explain the prices and then double checked. Then she gave me the senior discount and walked me through what she did, very personable. Great Job
Greetings Denise,
We always strive to provide the best service, and we're truly grateful to know our efforts are being noticed. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Joyce was very friendly and helpful with our booking. I appreciated her beginning the process with the lowest possible rate with tax and fees included.
Greetings Debbie,
Thank you for sharing your feedback. We're delighted to hear that Joyce was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I expressed multiple times I was booking with the option to cancel without charg so I could clear this option with travel friends. 20 minutes went to cancel and was told the $3K+ reservation was non-refundable. I asked to speak to the hotel and the agent said they can only try the hotel twice before sending in a ticket that can take upto 24 hours for someone to get back to me. I called the number on the Gaylord's site thinking this was a legit booking agent. Only to be scammed by Vladimir. I have turned this over to the fraud department with my credit card company.
Greetings Loretta,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $3,356.03 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at [email protected].
Kind regards,
Toni Jackson
Great service, not like last week when I tried to book room at internet price and they kept increasing prices because not available be. Raul was great, explained well and I even got a gift certificate, glad he's working in reservations
Greetings Vincente,
Thank you for your feedback! We're thrilled to hear that Raul was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
Marco Antonio did an excellent job on getting us a room at the Hampton Inn in Scottsdale AZ. He provided us all the necessary information for checking in.
Thank you, Marco
Greetings Randy,
Thank you for your kind words. We’re delighted to hear that Marco Antonio provided exceptional service. It’s our pleasure to assist you, and we look forward to serving you again in the future.
Kind regards,
Toni Jackson
Very helpful, pleasant, and accommodating phone service. He was ready to answer all my questions and concerns in a professional manner. Booking was easy with his help!
Greetings Lauralie,
Thank you so much for your kind words! We’re delighted to hear that our team made your booking easy and answered all your questions professionally. We truly appreciate your feedback and look forward to helping you with your future travel plans!
Best regards,
Toni Jackson
Carlos took my reservation, and then I realized I scheduled the wrong date.He assisted me to what to do about it and helped me correct it. I appreciate that very much. Thank you again Carlos
Greetings David,
Thank you for sharing your experience. We're really glad Carlos could promptly help correct your reservation. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson
I was persuaded by an Hotel Planner agent to book my reservation with him because, if I found a better rate I could just call and cancel at anytime. I proceeded then to specifically ask what the cancellation policy was and he said "24 hours before arrival". I then proceeded to give Mr Oscar Muriel my credit card information. AFTER he received my information, he sent me an email confirmation stating "non refundable reservation". That is terrible company ethics. I have called Hotel Planner customer service and they don't offer much reassurance at all, except that my issue will be escalated. I am terribly disappointed.
Marienne Spriggs
Greetings Marienne,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a refund is being processed back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at [email protected].
Kind regards,
Toni Jackson
We've stayed with this hotel before and never had any issues or problems. Just booked on my own for our honeymoon and it was so easy and the customer service rep was so nice! Looking forward to our stay.
Greetings Paloma,
Thank you for taking the time to provide us with your feedback. We’re always happy to hear that our customers are satisfied! We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Michael was helpful, friendly and witty. A pleasure to speak with & makes me want to always book over the phone instead of online.
Greetings Joy,
Thank you so much for your kind words! We’re thrilled to hear that Michael provided excellent service and helped make your experience enjoyable. We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
Toni Jackson
After my flight was delayed 4 times and then cancelled. I called the number for Westin. I talked to the rep and she told me rooms at the Westin were around $450. I told her to expensive. She told me she had a Hampton, a sister company for $250. Still expensive, but my girlfriend and I were in dire straights so we booked. Got settled in the Hampton and ask for a place to eat dinner. We were referred to a Hilton Garden Inn next door for a restaurant at their venue just for curiosity I went to the front desk and asked if rooms were available and how much. The response was yes'at $179. Why was I not offered the hotel and room. Sounds like a deliberate attempt to deceive.
Greetings Dennis,
I’d love to help! Please provide me with the itinerary number beginning in "H" for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
Adalberto Did a great job cancelling my hotel reservation with no charge to my visa. The original booking agent did not disclose the current prices of the hotel room and $20 insurance policy to cancel. This was very poor. Adalberto was able to correct the issue and give me great customer service.
Greetings James,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Adalberto was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Jesus Carlos was so helpful with helping me with my reservations. Very kind and took his time with making sure I was getting the best service.
Greetings Linda,
Thank you for your feedback. We're delighted to hear that Carlos was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Carlos was quick but not hurried. Asked all the questions and waited when I needed to get information. Friendly and respectful.
Greetings Sandra,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Carlos was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Working with Maria, who is friendly and knowledgeable to make my first reservation with IHG was a wonderful experience. I am grateful for her help!
Greetings Sandra,
Thank you so much for sharing your experience! We're delighted that Maria provided such friendly and knowledgeable assistance with your first reservation. We truly appreciate your kind words and look forward to helping you with many more travel plans in the future.
Kind regards,
Toni Jackson
Spoke with Lisa. She was very pleasant and helpful and answered all my questions giving me great tips and details. You should give her a raise! 😊
Greetings Kaye,
Thank you for your feedback. We're delighted to hear that Lisa was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Alice,
Thank you for reaching out to us. We wanted to let you know that we are currently reviewing your reservation requests for both of your confirmed reservations. We will provide an update as soon as possible. In the meantime, please feel free to contact me directly at [email protected] if you have any additional questions or concerns.
We appreciate your patience regarding this matter.
Kind regards,
Toni Jackson