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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Because we had care trouble and running late we needed to find a hotel on short notice. Thankfully I was connected to Eugene who found a perfect place for us to stay. We were so exhausted from our trip rip and trouble and Eugene was so understanding and pleasant! Now we can get a good night's sleep and complete our trip in the morning.
Barely could understand lady on the phone. Asked 3 times confirming the hotel was for Valentine, NE. Each time she promised it was "oh yes sir" "same hotel". Get confirmation for hotel in Omaha, NE. Asked for refund and got transferred (of course) right away. These guys are scammers and worthless, Do NOT give your CC # to them! Going on 1 month of trying to resolve this,
Greetings Andrew,
We'd love to further assist you! Please feel free to reach out to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in "H" for your reservation in the email. We look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Called to make a reservation due to my grandmothers death. Traveling from another state to New York. Asked if I could call directly to the Marriott by Courtyard in Yonkers and was told by this operator that I couldn't and all reservations went through them. After he took ALL my info and assured me I could cancel if I needed to at least 24 hours prior to check in. He charged my card stating that I needed to pay now to secure the dates I needed. So I did. When I received my email confirmation it was to the Hamilton Inn and Suites in Yonkers. I called back and spoke to a Matthew who was kind enough to look into it. I was told my card was charged and that I did not have a refund policy. What refund policy? I was NEVER offered or told that when making the reservation that I thought was at The Marriott by the courtyard on Exec Blvd in Yonkers in the first place! Matthew told me I could not speak to a supervisor because they were busy. Well I'm important too! Stressing out about by grandmother's funeral and then this. He didn't even offer condolences. Told me he would write up a ticket to see if I can get a refund! I called back within 30 minutes of realizing all of this. The so called ticket number submitted is: *******. All he had to do in the very beginning was to be honest and explain everything to me. Isn't that his job? But I now know your company call center is a scam. I had to make the correct reservation directly with the Marriott by the Courtyard myself which I wish I had done in the first place. Now I'm out of over $1000. 00 because you won't refund me for a room I will not use. I was taken advantage of by a person with no honor which is a representative of your company. I demand a refund. And to make matters worse he misspelled my email address!
Shardel Collins
*******@sbcglobal.net
Greetings Shardel,
We were able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to [email protected].
We appreciate your patience and understanding regarding this matter.
Best regards,
Toni Jackson
Neal was amazing, informative and a pleasure to work with. He quickly assessed my needs, did a through analysis of offerings and had me booked within 10 minutes! I was having so much trouble on your website and if it wasn't for Neal, I would not have booked. Superior Neal!
Greetings,
Thank you for your feedback. We're delighted to hear that Neal was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Michelle is very knowledgeable and polite, but her accent is very strong and I had a lot of difficulty understanding what she was telling me. We did make the reservation, but it took longer than I wish it had.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Michelle was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I have never been to California, so I called the hotel to get a better understanding of location. Angel was very knowledgeable and helpful. She booked me right over the phone. Thank you, Angel!
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Angel was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I talked to Emmanuel when I called in to make my reservation and he was patient and professional. I input the wrong number from my card 4 times, but Emmanuel walked me through 2 processes before it dawned on me that I was not given my card#, but another number. Through it all Emmanuel kept his composure and I was able to schedule my room. Thank you again Emmanuel for giving me Outstanding customer service and you were patient with me. Happy Holidays to you and your family.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Emmanuel was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
The hotel planner site did not convey number in our party or that we needed connecting rooms to the hotel. The hotel put us in non connecting rooms. Also the hotel refused to give me a receipt. And contacting about issues is convoluted and seemingly impossible.
Greetings Natalie,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to [email protected].
We appreciate your patience and understanding regarding this matter.
Kind regards,
​Toni Jackson
My receptionist was extremely helpful and got me booked in an expedient manner
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
RJ, answered all my questions and explained in detail all about the reservation and amenities of hotel, also how far downtown was. He was very professional and courteous.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Agent was very misleading. I assumed he was with Grove Park Inn instead of Expedia. Did not explain cancellation policy that was highly unusual. I told him I might need to cancel if I couldn't get spa reservations for that date, which turned out to be the case. Looks like I am out $2000 because cancellation policy requires documentation of illness, weather, etc to cancel.
Hello Linda,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request! If you have any immediate questions or concerns, please feel free to contact us at [email protected].
Kindly,
Melanie Planelles
I told the representative who pretended to be a Marriot employee that I did not want a nonrefundable reservation twice and she ignored it and went ahead and gave me a nonrefundable reservation. Then it took an hour of my time to try and cancel the reservation and receive a refund and I still don't know the outcome.
Greetings,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $216.16 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to [email protected].
Kind regards,
Toni Jackson
When I booked I said I wanted early check in from 12-1 pm he never told me it wasn't allowed and i mget there to find out… Totally messed up my schedule
Greetings Charles,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to [email protected].
We appreciate your patience and understanding regarding this matter.
Kind regards,
​Toni Jackson
Very polite and knowledgeable. Helpful navigator throughout the process since I don't do this often. Felt completely satisfied when finished.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that our team was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Spoke to Noe about my reservation and she was extremely helpful! Polite, respectful, and highly professional!
Top notch customer assistance!
Greetings,
Thank you for sharing your experience. We're delighted to hear that Noe provided you with helpful, professional, and exceptional service. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Best regards,
Toni Jackson
The gentleman Frank that I dealt with gave me outstanding customer service. It took me three times with being hung up on once to get somebody that really truly gave me excellent customer service.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Frank was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Joyce did amazing. I had a 2 day meeting and the hotel was booked and she found a room at a different hotel extremely close and made sure I knew all the details about the hotel and how close it was. Just amazing service
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Joyce was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
He was very pleasant and so kind.He made some great suggestions. He is indeed the kind of person you need to take you reservation and enjoy yourself while your doing that. I was blessed to have him.
Greetings,
Thank you for your feedback. We're delighted to hear that Daniel was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called a Hilton phone number to book a reservation at the Hampton Inn and Suites in west Amarillo for this evening, specifically making sure it was the one we stayed at 2 weeks ago and mentioning a favorite restaurant close by. He said no problem he had our record and knew the restaurant. When we arrived to check in there was no reservation for us but the desk person there was able to determine that our reservation was at a new Hilton property called Spark about 2 miles along I-40. About an hour later we were able to locate the Spark and checked in. No confirmation message had been received; only this request for an evaluation of the service. Disappointed indeed!
Greetings,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Rizza did an amazing job and was very efficient and nice. She verified all my information several times which made me feel very confident and comfortable. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your feedback. We're delighted to hear that Eugene was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson