HotelPlannerReviews 4,951

Carolina was terrific! She was very patient and extremely helpful in making my reservation. I am not a frequent traveler, and really had no idea about what I was trying to do. Carolina is great!

He got me this safe place at a reasonable price I am so grateful that he could help me in my last minute dire need sincerely Anna Verdi

I booked a room at the hotel specifically confirmed that airport shuttle was available. When I arrived to check in I was informed that they no longer offer this service, which is the only reason I selected that hotel! I had to cancel and am expecting a refund due to misinformation about the much needed service!

The AI used was a terrible experience. The process took twice as long as it has in the past with a human. I have been a Holiday Inn customer for many years and have always been impressed, but today was awful trying to reserve a room.

Mar Deanna was the phone representative that just helped to book the room I was looking for to take a special trip to Tallahassee with my daughter. She was extra kind, supportive in looking at detail details, & genuinely enjoyed our conversation and making the best choice for our travel travels.

We needed to rebook our hotel as our dates did not coincide with Marine Atlantic. We weren't aware that our initial booking:
H******* had refund protection.
We asked him ( after much discussion) for the refund protection. Following day (today) I discovered we didn't have it and
Upon calling Hotel Reservation I was told it
Was too late to reinstate this.

Spoke with Ricardo on the phone-he was very helpful, provided all the information I needed with a reasonable price. Due to emergency on my part I didn't have time to check in very early. He accepted me right in and provided a 1st floor as I requested. Extremely helpful and polite young man. I also checked in with Samantha. She was absolutely charming and helped me immediately.

It was horrible! Not only did you mislead me that you actually worked for the hotel, you stated all the rooms have a marina view, ours did not. We also were unable to get our repeat visitors discount because of your deception.

Juan made my experience making my reservation very easy and helpful. Gave me ease knowing I had someone that was patient. Thank you Juan

I love coming here they are so friendly and courteous in the rooms are always very clean plus the rates are reasonable and they don't give you no hassle because you have a large dog like a lot of places do. I drive out of my way to come here that's how much I like it. Thank you very much for your wonderful hospitality all the staff here at quality inn

Excellent! Aileen was very professional and helpful. Also she wa extremely patient with me. I am older and sometimes need things to be repeated. Not a problem.
Thank you

Professional, knowledgeable, friendly & patient- perfect qualities needed for anyone assisting guest's & potential guests. Liz responded to each of my questions with the eagerness to help. Liz gave consideration to my special requests. She searched various options for rooms that would fit our needs. How she carried out her job is a role model to follow. Liz is an asset to Embassy Suites.

Very pleasant person. Gave best deal offered. Had a great sense of humor and polite. Nice to talk with someone with a personality

As the Beresford is an old family favorite, it has been many years since I have reconnected. Luis made my experience memorable and served me with the utmost courtesy.

This experience was nerve racking- the customer service agent wouldn't let me speak - talking over me while I was trying to give her information I thought I was dealing with a robot. My suggestion is calm down slow down and listen. Allow customers to answer your requests for information. Got my email wrong even after all of that 🤦‍

Calvin answered the phone, "Hampton inn", so I thought I was booking with the front desk. I asked for the government rate, he quoted me $179/night. When we got to the hotel, they said it was booked by a third party and the government rate was $109. I'm furious at the deception.

However … would suggest not to represent or endorse this hotel. Hotel is extremely in run down and not clean! Very disappointed but you already have charged my card. The hotel cannot refund since payment was made to a third party. I thought I was speaking and booking with Wyndham.