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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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I trust in Hostgator, I have found it reliable over the years.

Date of experience: September 6, 2024
France
1 review
0 helpful votes
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All good, web site was suspended and then went live again, thanks

Date of experience: September 6, 2024
Pakistan
1 review
0 helpful votes
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Good Experience with them!
September 16, 2024

Good Experience with them! Once contact with support team and they resolved the issue.

Date of experience: September 6, 2024
Canada
1 review
0 helpful votes
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Keep receiving annoying survey that forces me to enter at least 50 characters.

Date of experience: September 6, 2024
Bulgaria
1 review
0 helpful votes
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Good customer service, it works for the type of website I need

Date of experience: September 5, 2024
Missouri
1 review
0 helpful votes
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I moved the domain ownership of my site from HostGator to CloudFlare, but left my hosting. The association of my domain to my site was disconnected without my approval and I had to reconnect it. Not happy.

Date of experience: September 5, 2024
North Carolina
1 review
0 helpful votes
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I and my webmaster, Tyler Gedsig needed a lot of help to reestablish my website.
We got. It from several Host Gator staffers

Date of experience: September 5, 2024
Slovenia
1 review
0 helpful votes
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I havent had a single issue with Host Gator serive. I am using trheir services for over 10 years now.

Date of experience: September 5, 2024
Ohio
1 review
0 helpful votes
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Your employee was very polite and tried to be helpful. He said he was going to send me an email including the receipts that I needed. He did not do that. He never sent anything as a follow up. I rated him based on expecting him to follow through. I gave him a five star rating in every way but he actually never produced what he said he would. I was able based on the information he gave me to eventually provide myself with the info.

Date of experience: September 5, 2024
GB
1 review
0 helpful votes
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Overall, Hostgator have been dependable and the tech desk has been helpful when I've had an issue I couldn't resolve

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Bien solo que una vez nos cobraron algo y el mismo día se informó y no fueron solución

Date of experience: September 5, 2024
Egypt
1 review
0 helpful votes
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A wonderful and excellent experience and the service works very wonderfully as it suits you

Date of experience: September 4, 2024
Florida
1 review
0 helpful votes
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I would like to know more about how I can get move visitors to my site without spending a lot of $.

Date of experience: September 4, 2024
District of Columbia
1 review
0 helpful votes
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It is
September 14, 2024

It is.
Great for conference calls and always works without fail.

Date of experience: September 4, 2024
Kuwait
1 review
0 helpful votes
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Every thing is good, great ……………………………………………………………………..

Date of experience: September 4, 2024
Arkansas
1 review
2 helpful votes
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After I type in my domain name, it usually takes about, on average, 8 to 20 seconds for my website to load up on my computer screen. It is much slower than I had expected. Right now, it is just me building the site, so it not a big problem. But later when I go public and get more visitors from the internet, I do not know what will happen. This has always been a concern (worry) to me.

Kevin Wang

Date of experience: September 3, 2024
Ecuador
1 review
0 helpful votes
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Calidad, rapido y eficiente
September 13, 2024

Calidad, rapido y eficiente. Me gustan las notificaciones de todo lo nuevo para mejorar el servicio.

Date of experience: September 3, 2024
Uganda
1 review
0 helpful votes
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My site speed and setup are awesome and the customer service is effective and efficient when contacted.

Date of experience: September 3, 2024
Kentucky
1 review
0 helpful votes
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The PHP need to be updated for my site
September 12, 2024

The PHP need to be updated for my site. I called the help desk and they updated everything. They were very curious and helpful.

Date of experience: September 2, 2024
Indiana
1 review
0 helpful votes
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Host gator is always helpful when I have questions or problems.

Date of experience: September 2, 2024