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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I trust in Hostgator, I have found it reliable over the years.
All good, web site was suspended and then went live again, thanks
Good Experience with them! Once contact with support team and they resolved the issue.
Keep receiving annoying survey that forces me to enter at least 50 characters.
Good customer service, it works for the type of website I need
I moved the domain ownership of my site from HostGator to CloudFlare, but left my hosting. The association of my domain to my site was disconnected without my approval and I had to reconnect it. Not happy.
I and my webmaster, Tyler Gedsig needed a lot of help to reestablish my website.
We got. It from several Host Gator staffers
I havent had a single issue with Host Gator serive. I am using trheir services for over 10 years now.
Your employee was very polite and tried to be helpful. He said he was going to send me an email including the receipts that I needed. He did not do that. He never sent anything as a follow up. I rated him based on expecting him to follow through. I gave him a five star rating in every way but he actually never produced what he said he would. I was able based on the information he gave me to eventually provide myself with the info.
Overall, Hostgator have been dependable and the tech desk has been helpful when I've had an issue I couldn't resolve
Bien solo que una vez nos cobraron algo y el mismo día se informó y no fueron solución
A wonderful and excellent experience and the service works very wonderfully as it suits you
I would like to know more about how I can get move visitors to my site without spending a lot of $.
It is.
Great for conference calls and always works without fail.
Every thing is good, great ……………………………………………………………………..
After I type in my domain name, it usually takes about, on average, 8 to 20 seconds for my website to load up on my computer screen. It is much slower than I had expected. Right now, it is just me building the site, so it not a big problem. But later when I go public and get more visitors from the internet, I do not know what will happen. This has always been a concern (worry) to me.
Kevin Wang
Calidad, rapido y eficiente. Me gustan las notificaciones de todo lo nuevo para mejorar el servicio.
My site speed and setup are awesome and the customer service is effective and efficient when contacted.
The PHP need to be updated for my site. I called the help desk and they updated everything. They were very curious and helpful.
Host gator is always helpful when I have questions or problems.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

