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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Guatemala
1 review
0 helpful votes
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Excelente experiencia, es muy facil y claro de utilizar con la pagina web

Date of experience: September 15, 2024
Idaho
1 review
0 helpful votes
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I've never an issue with Hostgator
September 25, 2024

I've never an issue with Hostgator. Simple and easy to work with

Date of experience: September 15, 2024
Germany
1 review
0 helpful votes
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I had several chats with several employees. Some seemed knowledgeable and a few not. Changing my email was breathtakingly, unbelievably complicated

Date of experience: September 15, 2024
Kenya
1 review
0 helpful votes
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You've increased your prices with no end
September 25, 2024

You've increased your prices with no end. Your pricing is no longer competitive. I dont know why I'm paying more than i would withyour competitors. Actively looking to where I'll migrate to. The last increment did it for me.

Date of experience: September 14, 2024
North Carolina
1 review
0 helpful votes
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I had some weirdness with email
September 23, 2024

I had some weirdness with email. Roundcube Webmail and Outlook clients both. I'll keep my eye on them as at times I cannot successfully send email.

Date of experience: September 13, 2024
Washington
1 review
0 helpful votes
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All functions work as advertised
September 23, 2024

All functions work as advertised -- we've had no problems at all.

Date of experience: September 13, 2024
Uruguay
1 review
0 helpful votes
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Fast and professional.The service was excellent because of the speed and because they not only explained to me in detail what was happening and because they also did not give me the time to solve my doubts in the same call.

Date of experience: September 11, 2024
AE
1 review
0 helpful votes
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Easy to connect and solve the issue in a timely manner without down time

Date of experience: September 11, 2024
Uganda
1 review
0 helpful votes
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Great uptime of the severs and good customer care. Always updated on the new changes and upgrades of their services.

Date of experience: September 11, 2024
Mauritius
1 review
0 helpful votes
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Great service provider but price is a bit high! Rather hassle free services.

Date of experience: September 11, 2024
Costa Rica
1 review
0 helpful votes
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Over the past two weeks, I have contacted Hostgator, and both times, I was pleasantly served. I explained my lack of knowledge in this matter, and they took care of me quickly.

Date of experience: September 10, 2024
South Carolina
1 review
0 helpful votes
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They make things very user-friendly, and they have great guides to help you in anything that you are trying to do.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Been good for several years
September 20, 2024

Been good for several years. Have had no issues with their service

Date of experience: September 9, 2024
Oregon
1 review
0 helpful votes
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I just wanted a LAMP site w/o any bells and whistles. I could not figure out how to get anything but a Wordpress site. I ended up logging on with ssh and deleting most of what was there so that I could put up the few pages that I needed. Also, it took quite a few iterations with support to get mail forwarding to work. That really should have worked out of the box. Apart from that, everything is working as expected.

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Took a long time for forwarding
September 19, 2024

Took a long time for forwarding. Could improve on timing. Thanks

Date of experience: September 9, 2024
Montenegro
1 review
0 helpful votes
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Got my WordPress site set up quickly and even had a login issue but was Able to get in from your control panel

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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Sorry
September 17, 2024

Sorry. It has been a while since I have talked with the tech support person. My memory is that it went very well and all my issues were resolved.

Date of experience: September 7, 2024
VE
2 reviews
0 helpful votes
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Great service, it seems so far it's a good reliable service...

Date of experience: September 7, 2024
Washington
1 review
0 helpful votes
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No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

Date of experience: September 7, 2024
New Jersey
1 review
0 helpful votes
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My website has functioned flawlessly since I chose Hostgator to host my site. Thanks

Date of experience: September 6, 2024