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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Excelente experiencia, es muy facil y claro de utilizar con la pagina web
I've never an issue with Hostgator. Simple and easy to work with
I had several chats with several employees. Some seemed knowledgeable and a few not. Changing my email was breathtakingly, unbelievably complicated
You've increased your prices with no end. Your pricing is no longer competitive. I dont know why I'm paying more than i would withyour competitors. Actively looking to where I'll migrate to. The last increment did it for me.
I had some weirdness with email. Roundcube Webmail and Outlook clients both. I'll keep my eye on them as at times I cannot successfully send email.
All functions work as advertised -- we've had no problems at all.
Fast and professional.The service was excellent because of the speed and because they not only explained to me in detail what was happening and because they also did not give me the time to solve my doubts in the same call.
Easy to connect and solve the issue in a timely manner without down time
Great uptime of the severs and good customer care. Always updated on the new changes and upgrades of their services.
Great service provider but price is a bit high! Rather hassle free services.
Over the past two weeks, I have contacted Hostgator, and both times, I was pleasantly served. I explained my lack of knowledge in this matter, and they took care of me quickly.
They make things very user-friendly, and they have great guides to help you in anything that you are trying to do.
Been good for several years. Have had no issues with their service
I just wanted a LAMP site w/o any bells and whistles. I could not figure out how to get anything but a Wordpress site. I ended up logging on with ssh and deleting most of what was there so that I could put up the few pages that I needed. Also, it took quite a few iterations with support to get mail forwarding to work. That really should have worked out of the box. Apart from that, everything is working as expected.
Took a long time for forwarding. Could improve on timing. Thanks
Got my WordPress site set up quickly and even had a login issue but was Able to get in from your control panel
Sorry. It has been a while since I have talked with the tech support person. My memory is that it went very well and all my issues were resolved.
Great service, it seems so far it's a good reliable service...
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My website has functioned flawlessly since I chose Hostgator to host my site. Thanks
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

