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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Since the last upgrade, the useability of the site is painful. Plus, trying upsell/cross-sell every time I log in is annoying.
Worst customer service -- ever. Check my chat conversation.
Rude condescending "support" techs, I'll be moving my assets away as soon as possible.
Was a customer since 2013 but canceled my subsciption because of price increasing for typical plan and no virus protection. Not quite sure what they do for my website for the monthly payment.
I've never had a worse experience with any hosting company. It won't let me upgrade the PHP without forking over more money. I'm forced to move the Wordpress site to another company and changing the nameservers is maddeningly difficult.
I don't like companies that try to blackmail customers over polite conversations, but that´s just my opinion
My account continues to have interruptions to email, hosting, etc. This is beyond frustrating and I don't have time to keep dealing with this!
The old plans were more affordable until the recent update
I have been trying to transfer my domains away from the platform and you are deliberately slowing down the process by witholding my transfer key. I was then told (after wasting time on chat) that you would email me the key three days later, only to never receive the key. I am going to report your company to the BBB because I believe other customers are likely having this same issue. I used to be able to move my domains with no problem, which I had to do because you kept getting them hacked (which I have no idea how this was happening, since I only host vanity urls on this platform), and once I transfered a few of them, you put this artificial three day hold in place.
I have been a hostgator customer for 15 years and I am very disappointed. Very.
Because it was recommended by another popular travel blogger.
Old company changed hands twice. Decided on a more stable alternative.
Had a dedicated server since 2005. I liked the quick response time I used to get.
Connecting to support team takes too long time some time more than hour
I find the navigation and layout very cumbersome. Not easy to get where I want. It appears to be simplistic, but too much so. Like for children.
It was recommended by a friend. It looks clean. Some problems with domaiins what makes me give 3 stars
Not stoked that you sell my info to
India "marketing" companies. The phone calls are relentless.
Honestly, at this point it's purely out of convenience of already being a customer for so long.
I could host a lot of sites for cheap. But now it's not so cheap, so I took off a star!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members