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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I was stupid! You are constantly suspending my SSL certs!
I am looking into leaving you!
You have screwed around with me one too many times!
You guys are too hard to deal with and I have trouble hearing and foreign accents mess me up!
Hello. I have had a lot of problems in the last week being able to send emails from the domains that I have hosted on my hosting account. Everything indicates that the SMTP server associated with my account has problems. But it could not be solved. Yesterday I tried to use the support service through live chat, but in the area where I live we suffered from a power outage. So it hasn't been solved yet. Now the problem is added that I cannot access the websites of each domain that I have hosted on my hosting.
I choosse it for the same reason why I'm leaving Price.and it's went up for me 10 bucks
It offered good service and features at a good price.
I've been unable to upload files to the server for days due to a 552 Disk full - please upload later error.
I asked four times to resolve the problem, but after a few hours the problem starts again.
I've been with HostGator since 2011. I chose HostGator at that time because of cost, unlimited websites and ease of use.
I was recommended hostgator, but I find it difficult to use.
Trying to transfer my website and HostGator is not sending the required documentation.
Customer service is really good so far, every issue gets resolved relatively fast. Recommend using if you need a host provider.
Difficulty in retaining site visibility...they cancel sites and data to easily.
Just try to pay for a domain extension using Brave browser. I got an error message when submitting a payment that "Phone must be entered on request," But there was no field to enter a phone. You can't even accept your fvictims' money.
Splash upon entering site continues to ask for privacy signup after months. Needs to stop.
User friendly and seemingly good packages. Appears to be a host provider that can really help a business scale up.
HELLO,
THE NEW SITE HAS POOR ACCESS AND TOO MUCH COMERCIALIZATION AT EVERY TURN. IT IS ENOUGH TO SEND ME BACK TO GO DADDY OR ANOTHER HOSTING COMPANY! I CANNOT EASILY GET TO DOMAIN FORWARDING, AND HAVE BEEN UNSUCCESSFUL WITH YOUR CHAT IN THAT ATTEMPT. WHAT SHOULD TAKE 1 MINUTE HAS TAKEN ME OVER TWO HOURS WITHOUT SUCCESS. IF I CANNOT RESOLVE THIS I AM LEAVING HOSTGATOR LATER THIS YEAR!
ALSO THE CHAT BOX LIVES ON YOUR WEBPAGE, AND I CANNOT TURN IT OFF OR MOVE IT SO WHATS UNDER IT IS UNAVAILABLE TO SEE OR CLICK.
INSTRUCTIONS GIVEN TO ME FROM CHAT WAS FOR THE OLD WEBSITE AS IS WHAT I FIND ON GOOGLE SEARCH!
POOR SITE POOR SITE TOO BAD YOU CHANGED IT.
THANKS!
The hosting package pricing fits my business needs!
It is a hit or miss in my experience. No consistent. I get great representatives but I have gotten my share of bad ones
Horrible experience with Fees going up from 12 dollars to 22 dollars over night. Had malware problem with no help
Poor service. Unable to access account for months. Asked for compensation and offer a few days
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members