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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Never used a hosting company, so pricing attracted me.
We have two domains through hostgator and I can never access the second one via cpanel email - it will always go to the first account which should be 100% separate from the second but when I click email panel it doesn't go to the correct one
This transfer has not been very seamless and I am Still, a month and a half later, having issues with DNS records, POP, Domain... Yeah... not been the best.
Your service team is not knowledgeable and your platform does not work for DNS a and cname records! It's a real problem. I will be switching off to another platform.
You used to have great services and well priced packages.
You now changed plans I have been on for years to something I can no longer use.
It is completely unacceptable to try an authentication 10 times until it works. In addition, I tried to reset the password, NOT even the USER ID was found in the database. WHAT KIND OF SERVICES ARE THESE?
I called your billing department several times, and each time they gave repeated answers, ignoring my request
I have been trying to transfer my domains to you and the process failed and you refuse to refund the fees again and I don't what is the logic to deduct for a service you didn't complete
I don't want to be compelled to give feedback...it's obnoxious...
I have Way too much Trouble with Spam in my emails and Loging in Using a VPN does not work. It feels like Hostgator is out of Date/Touch with Modern day needs
Great and reliable hosting service with great support when needed
Hosgator delete my 14 years old reseler account make me buy a vps server and now delet my clients information again kidnaping my clients information
After a week with no acces to the information nad no solution to my situation now the migration team after a complete woring migration ask to pay for a migration wich was never inform since the begining
Since january i have never the information of my clientsd accounts compleat i have to loose several hours in calls with agents wich has no acces to the system or compleat information
Always have to waith for another team to cal back and never make a call
Your prices has become too excessive. I had to move over 25 hosting packages of my clients to over hosting which are better and cheaper than Hostgator.
Cost and efficiency but lately the email is not working well when sending out
The website is very slow and it is easy to be hacked
Reputation for customer service, price and ease of use
I choose them for the price but now I realise it was not a good idea. I have also found other companies with better prices since then but now my websites were built here and I can't move them.
Because the real support people (not the prompt engineering answers) are knowledgeable and patient!
I originally chose HostGator because it had a competitive price for the features it provided. That is no longer the case, as HostGator has jacked its prices up nearly 50% over just the past couple years, plus when I tried to ask for a price match with a hosting service offering the exact same features at half the cost, not only did HostGator decline to do this but I have been receiving an EXCESSIVE amount of direct advertising to my inbox from HostGator since, typically receiving about 3~5 such ads a week, asking me to spend even MORE money I don't have on HostGator services. As such, I will be switching from HostGator to another provider in May, three months ahead of my site's automatic renewal in August.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members