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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Not just today but every day since Feb 13 I have been contacting support and i never get what i request. I have to call in daily it is horrible service and you chat staff does not know what they are doing
Because we have using from long time when you were low cost now your rates are going up its a serious issue for your old clients
I didn't. You were chosen before I took office and I am considering moving all 5 domains to another service provider.
I have not been happy with your services,
Hostgator's customer service sucks! Billing issues have to be handled by disputes with credit card issuers because Hostgator refuses to make corrections. But of course you know you suck!
I love that I can get customer service at any time, and it's quick, too. They're always helpful. I also closed my account and was able to reactivate it with no issue when I changed my mind. Such great service.
I just had a bad helpdesk conversation that has left me upset with the way I was treated. I feel the person wasted my time and was not knowledgeable or transparent. I am unsure as to why Vinayak was treating me like this. I have been a client for a number of years, and have not received such poor treatment in all that time.
Lots of problems with you troubleshooting my website crashes
I Love Hostgators services; customer support, access to everything I need to take care of my websites, domains, emails and additional services to operate my business.
Charging for protection, same strategy as the mafia
Mainly support. Years ago HG used to be unexpensive and flexible. But it has become very restrictive and expensive. And the new panel needs work
WHy are you charging my for services I didn't order!
I have been chatting for 2.5 hours and I hve new problems from instructions given by the technician. I have been locked out of my site for hours
I don't remember why we chose HostGator; it was at least two years ago and I wasn't personally invested in the choice. I probably helped with it, and it probably involved a mix of the price and services on offer, but I generally put stuff related to this job out of my mind whenever I can get away with it. I do remember the reason we left our old host: our site got hacked and that host was not up to the task of helping us any further.
When we changed business names (another company using a name close to ours) 8 years we informed HG - now we've been paying for 8 years for services on a website that hasn't existed for 8 years & we do not have any access to add the services - COMPLETE MESS!
I pay a monthly fee of $45 for a service where I consistently endure a waiting time of 20 minutes or more just to speak with a customer service representative. Recently, I spent a frustrating two hours trying to address my concerns, only to find that the agent I spoke with failed to resolve any of the issues. Due to this ongoing problem and unsatisfactory service, I am now taking the necessary steps to escalate the matter by filing a formal complaint with the consumer protection agency.i need to migrate my domain and there is an issue from your side you need to resolve, i been tryitng to solve this for two month i need to keep paying to you for a service i been asking to change and you are playing games and not allowing me to migrate my domain. I demand you send me the correct authirozation code so i can migrate my website today was told two tickets were opened 2 days ago, and dindt got any answer. SAME thing happened the previous month when i asked to migrate my website domaini ask you please yto resolve this issue now, it is fraude that you are not allowing me to migrate my domain for 2 months and a halfi hacve screenshots of all the conversation and how you keep lyting to me and dont allow me to migrate my website. Everytime i need to be in a conversation for more than 2 hours when you suppose to resolve this issue right away
Unable to add user, still waiting on support to fix the issue.
I'm always able to do what I want to do. If I need help it is available.
I don't need emails telling me that I haven't renewed service (Site Lock) that I don't want and never asked for
The current service doesn't meet our expectations compared to previous years. We're actively seeking alternative options.
The new interface is not user friendly, there is no straight forward way to access the most common tools like DNZ editor or files.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members