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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Oregon
2 reviews
0 helpful votes
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I have used HostGator for years
March 22, 2024

I have used HostGator for years. Because I don't log in often, it seems to be a hassle when I do log in.

Date of experience: March 12, 2024
Egypt
1 review
0 helpful votes
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Systeam is deficaltie from update caird and rewe many steps to rewe domain or hosting and not say auth code derict other all hosting easy for all stepes

Date of experience: March 12, 2024
District of Columbia
2 reviews
0 helpful votes
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Ease of use
March 22, 2024

Ease of use. It's served me and my clients well for over 10 years. Customer service is simply outstanding!

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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The level of customer service has gone down a lot. We are always talking to people that do not have access to more technical information when requested. You do not offer 24/7 tech support, real tech support, not just someone who answers phones.

Date of experience: March 12, 2024
Missouri
1 review
0 helpful votes
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Ease of website
March 22, 2024

Ease of website. Assistance of people helping when you have a problem.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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My site has been down for months and nobody will help me.

Date of experience: March 12, 2024
Canada
1 review
0 helpful votes
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It was a long time ago and it was recommended by a friend

Date of experience: March 12, 2024
Pakistan
1 review
0 helpful votes
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*******890
March 22, 2024
Updated review

*******890

Date of experience: March 12, 2024

1234567890
March 22, 2024
Previous review

1234567890

Date of experience: March 12, 2024
Louisiana
1 review
0 helpful votes
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Rearranged everything
March 22, 2024

Rearranged everything. Unable to find how to easily edit my site. Updates suck!

Date of experience: March 12, 2024
Oregon
1 review
0 helpful votes
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Didn't know that it required so many add-ons. My other web host kept everything secure and was easy to use with just one fee.

Date of experience: March 12, 2024
Illinois
1 review
0 helpful votes
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Way better experience than my previous hosting platform

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Originally had good service/ui/ reasonable pricing. Now all of that has changed, the service is not as good, the UI changes are not great and the pricing for my hosting plan is not market competitive.

Date of experience: March 12, 2024
GB
1 review
0 helpful votes
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I thought they were good but they charge you for hosting then you realise you then to need to pay lots of essentials after like SSL, etc. it's not a complete package.

Date of experience: March 12, 2024
New Jersey
1 review
0 helpful votes
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I am leaving Hostgator
March 22, 2024

I am leaving Hostgator - you guys screwed up royally with a long-time loyal customers. Completely irresponsible with the data you were entrusted with. Very Sad.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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I signed up for unlimited websites business plan a year ago and paid 3 years in advanced for that. Now you say I only get 3 websites when I signed up and paid in advance for unlimited websites. What business can get away with cheating and stealing from a customer and not even care. You are a totally unethical company whose words means nothing. I will not recommend you to anyone by the way you cheated me and did not even care about it.

Date of experience: March 12, 2024
New Jersey
1 review
0 helpful votes
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Stable servers, helpful staff, reputation, and good prices.

Date of experience: March 12, 2024
Sweden
1 review
0 helpful votes
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You were a good choice 10 years ago but now my website can't be seen and you haven't solved the problem during the two months I have been in contact with your support. You haven't even replied to my last email. But you keep on sending emails where you want me to evaluate your services.

Date of experience: March 12, 2024
Rhode Island
1 review
0 helpful votes
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When I log in I can't see the hosting panel and other options.

Date of experience: March 12, 2024
Washington
1 review
0 helpful votes
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It was affordable and has allowed me the freedom to create my own website on my schedule.

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Not at all satisfied with the lack of a USA based customer assistance or customer retention department to address issues. Have been a HG customer for many years but force to change provider due to exorbitant price increase.

Date of experience: March 12, 2024