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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I have used HostGator for years. Because I don't log in often, it seems to be a hassle when I do log in.
Systeam is deficaltie from update caird and rewe many steps to rewe domain or hosting and not say auth code derict other all hosting easy for all stepes
Ease of use. It's served me and my clients well for over 10 years. Customer service is simply outstanding!
The level of customer service has gone down a lot. We are always talking to people that do not have access to more technical information when requested. You do not offer 24/7 tech support, real tech support, not just someone who answers phones.
Ease of website. Assistance of people helping when you have a problem.
My site has been down for months and nobody will help me.
It was a long time ago and it was recommended by a friend
Rearranged everything. Unable to find how to easily edit my site. Updates suck!
Didn't know that it required so many add-ons. My other web host kept everything secure and was easy to use with just one fee.
Way better experience than my previous hosting platform
Originally had good service/ui/ reasonable pricing. Now all of that has changed, the service is not as good, the UI changes are not great and the pricing for my hosting plan is not market competitive.
I thought they were good but they charge you for hosting then you realise you then to need to pay lots of essentials after like SSL, etc. it's not a complete package.
I am leaving Hostgator - you guys screwed up royally with a long-time loyal customers. Completely irresponsible with the data you were entrusted with. Very Sad.
I signed up for unlimited websites business plan a year ago and paid 3 years in advanced for that. Now you say I only get 3 websites when I signed up and paid in advance for unlimited websites. What business can get away with cheating and stealing from a customer and not even care. You are a totally unethical company whose words means nothing. I will not recommend you to anyone by the way you cheated me and did not even care about it.
Stable servers, helpful staff, reputation, and good prices.
You were a good choice 10 years ago but now my website can't be seen and you haven't solved the problem during the two months I have been in contact with your support. You haven't even replied to my last email. But you keep on sending emails where you want me to evaluate your services.
When I log in I can't see the hosting panel and other options.
It was affordable and has allowed me the freedom to create my own website on my schedule.
Not at all satisfied with the lack of a USA based customer assistance or customer retention department to address issues. Have been a HG customer for many years but force to change provider due to exorbitant price increase.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

