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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Put the 1 time paypal payment button back STOP demanding linked card and system trying to re-bill auto! Some want to re-load paypal and make manual payment like before!
Dave Ramsey was promoting it on his podcast and was offering a coupon
You keep raising my rates every one to two months! What is going on?!?!
The representative was unable to even locate my account even after sending screenshots of the account. This went on for 2 hours and they wouldn't even transfer me to anyone else for further support.
Raised my hosting price by 50% and am unable to manually pay my bill every month. I am unable to remove my primary payment card. I look forward to backing up my site and migrating to another host.
Combination of price and services offered and reputation
Nothing is working right now. I can't seem to access my content.
For pricing and ease of use. The site sucks now and so do the prices. Whomever redesigned this is $#*!ed.
Website continues to be down and every "solution" provided by the tech support team has failed to resolve it.
Somethings I don't understand and feels like i'm paying for overlapping services. Like I pay for the business plan and then I need to pay for extra security and then to have backup I have to pay for that but that seems it should be covered under the business plan.
All the staff give fake promises, very dissatisfied
Your Site is extremely confusing. You're trying to simplify things, but what you've actually done is hide things that make it nearly impossible to get my work done.
I've been hunting to find my CPanel link, but can't find it.
Please give me the option to extend sessions for at least a month. I use 2FA and have to constantly get my SIM card and log in again. You are incentivizing turning off 2FA, which is a terrible security practice. A constantly accessible SIM card is not a reality for everyone, mine doesn't leave the house for theft prevention and other security reasons. There is also no sensitive data on this account, to please let me decide what is a good security practice in my situation. Thank you!
Every time I log in I get a promotion and a feedback popup. One time would be enough..
This is the place I learnt all about web hosting and remote data storage and many more.
I choose HostGator because the plans pricing was quite competitive back then, but now the pricing are more expensive, and I have a recurrent issues with the billing that Hostgtor team didn't solve yet on my account. Hostgator Agents cannot found a solution of my getting double billing by the new updated system.
I'm not sure anymore
Ive been with your company for many years...recently I've had tons of issues and the support is very poor. Im considering moving to another hosting company
I have been using host gator for years now and I want to give them 5 stars but I have had a few bad experiences with my information and client information being targeted and have a feeling of being forced to buy the security so that doesn't happen I want more transparency and security as brand for host gator
I need a livechat support but I cannot find it anywhere, my website has been set as temporary site for days with no progression.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

