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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Put the 1 time paypal payment button back STOP demanding linked card and system trying to re-bill auto! Some want to re-load paypal and make manual payment like before!

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Dave Ramsey was promoting it on his podcast and was offering a coupon

Date of experience: March 13, 2024
Saudi Arabia
1 review
0 helpful votes
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I have open ticket, and I was promissed to be cintacted by the admins whitin 24h(which is very long) and now I am still waiting after 48 hours

Date of experience: March 13, 2024
Ohio
1 review
0 helpful votes
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You keep raising my rates every one to two months! What is going on?!?!

Date of experience: March 13, 2024
GB
1 review
0 helpful votes
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The representative was unable to even locate my account even after sending screenshots of the account. This went on for 2 hours and they wouldn't even transfer me to anyone else for further support.

Date of experience: March 13, 2024
Arizona
1 review
0 helpful votes
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Raised my hosting price by 50% and am unable to manually pay my bill every month. I am unable to remove my primary payment card. I look forward to backing up my site and migrating to another host.

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Combination of price and services offered and reputation

Date of experience: March 13, 2024
South Carolina
1 review
0 helpful votes
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Nothing is working right now
March 23, 2024

Nothing is working right now. I can't seem to access my content.

Date of experience: March 13, 2024
Illinois
1 review
0 helpful votes
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For pricing and ease of use
March 23, 2024

For pricing and ease of use. The site sucks now and so do the prices. Whomever redesigned this is $#*!ed.

Date of experience: March 13, 2024
Georgia
1 review
0 helpful votes
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Website continues to be down and every "solution" provided by the tech support team has failed to resolve it.

Date of experience: March 13, 2024
Florida
1 review
0 helpful votes
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Somethings I don't understand and feels like i'm paying for overlapping services. Like I pay for the business plan and then I need to pay for extra security and then to have backup I have to pay for that but that seems it should be covered under the business plan.

Date of experience: March 13, 2024
Australia
1 review
0 helpful votes
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All the staff give fake promises, very dissatisfied

Date of experience: March 13, 2024
Hawaii
1 review
0 helpful votes
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Your Site is extremely confusing
March 23, 2024

Your Site is extremely confusing. You're trying to simplify things, but what you've actually done is hide things that make it nearly impossible to get my work done.

I've been hunting to find my CPanel link, but can't find it.

Date of experience: March 13, 2024
Viet Nam
1 review
0 helpful votes
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Please give me the option to extend sessions for at least a month. I use 2FA and have to constantly get my SIM card and log in again. You are incentivizing turning off 2FA, which is a terrible security practice. A constantly accessible SIM card is not a reality for everyone, mine doesn't leave the house for theft prevention and other security reasons. There is also no sensitive data on this account, to please let me decide what is a good security practice in my situation. Thank you!

Date of experience: March 13, 2024
Finland
1 review
0 helpful votes
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Every time I log in I get a promotion and a feedback popup. One time would be enough..

Date of experience: March 13, 2024
New Zealand
1 review
0 helpful votes
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This is the place I learnt all about web hosting and remote data storage and many more.

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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I choose HostGator because the plans pricing was quite competitive back then, but now the pricing are more expensive, and I have a recurrent issues with the billing that Hostgtor team didn't solve yet on my account. Hostgator Agents cannot found a solution of my getting double billing by the new updated system.

Date of experience: March 12, 2024
Arizona
1 review
0 helpful votes
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I'm not sure anymore
Ive been with your company for many years...recently I've had tons of issues and the support is very poor. Im considering moving to another hosting company

Date of experience: March 12, 2024
Virginia
1 review
0 helpful votes
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I have been using host gator for years now and I want to give them 5 stars but I have had a few bad experiences with my information and client information being targeted and have a feeling of being forced to buy the security so that doesn't happen I want more transparency and security as brand for host gator

Date of experience: March 12, 2024
Viet Nam
1 review
0 helpful votes
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I need a livechat support but I cannot find it anywhere, my website has been set as temporary site for days with no progression.

Date of experience: March 12, 2024