HostGatorReviews 13,387

I've been with HG for 16 years and have hung on through some of the worst times with this company, but it's become unbearable. Illegal billing. Terrible service. Awful server performance. 0/10.

The new site is ridiculously difficult to navigate. How to pay the bill sends me on a wild goose chase. Before there was pay bill...why can't it just be a pay bill button? Please make the site easier.

They were top-rated, but their service and policy has been a major letdown. I ordered a server that came with the wrong hard drive and was told I couldn't cancel it and order the right one for a refund. I'm stuck with a server I can't use.

It was less expensive, had great ratings, and allows monthly billing rather than annual billing.

The cost, but now you have made everything difficult. I would like to see my site stats, but you took that away or hid it. Just put a damn C-panel button so I can find it.

Your system sucks for the last few months. You've changed my plan, limited what I can do, and now I can't even find billing on your crap system. I'm about ready to take all my business somewhere else.

I have no access to my website for 2 days. I was promised that an escalation in tech support would resolve the issue quickly. I have heard nothing.

I cannot get hold of any support staff. The live chart feature has dissapperaed. One of the reasons i use hostgator is because of the 24 hiur live chat support.

I'm still getting used to the new sign-in... I wish there was an easier way to get right to EDITing my page, as previous login allowed.

I am not getting my emails. This is not good for business.

Price was a big factor. The domain transfer process is incredibly complicated with very difficult instructions to understand.

Everything is made harder than it should be. Chat assistants don't seem to be reading messages properly so have difficulty understanding the basics of my enquiry.

You ruined the portal. There was nothing wrong with it.

I'm with you for many years and had a generally good experience, what annoys me is the constant surveys, I could easily do without them.

Over two months and my issues don't get resolved. I need help!

The hosting i pay for says it comes to DNS but i dont have access to it. And it seems like im being charged for something i cant use.

My web mail keeps being blacklisted repeatedly on all my computers no matter what I do, I have lost weeks of work trying to wait for you to fix it.

An issue on my account regarding two subscriptions is still appearing even though it's been addressed several times with my card being mistakenly charged and now i can't remove it. This is truly becoming a big problem for me.

Changing my site over has been a major pain and now I see the billing is messed up too.

Had an issue with wordpress that had my whole website removed!