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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Hostgator has my back. Significant improvement in customer service, Q&A chat wizard and obviously extensive training has been incorporated internally. I get offers to switch to other hosting providers but over the past 2-3 years Hostgator has never failed me. Larence DeBose
Continuous issues with customers not able to access my site due to their browser saying the site isn't secure, despite being told that SSL certificate is active.
Price is great, but using another developer for the site, and paying for that too isn't right.
I was told it had good support and easy. I haven't found that to be true.
Since moving to hostgator. I've had several issues with my website and logging into the dashboard.
Been with hostgator a few years now and I'm happy that I did
It's impossible to get help on the phone and my site is always having issues
Cost has gone way up and service way down. I am a long time customer but I will tell you I am shopping my needs. I used to be able to pick up the phone get help and get back to work. Now it's an impossible long wait and forced to chat which is no better. Clear communication via current platform is frustrating. The huge price increase now takes you out of a value provider to a high end provider. Problem is your level of service has gone down way down.
It takes forever to access my email and I am so sick of adds and $#*! popping up when I need to get to my emails.
Having a horrible time trying to get technical support. I've called 2 different numbers *******867, then advised to call *******287 and got the same menu options.
I have several domains with hostgator and I have been trying to transfer a domain for more than a month and a half and they never send me the code
Your system is not user friendly. Email support is non-existence.
Easy to use for the first sight but the online help experiment was so bad
Been with you guys for quite a few years! I have been extremely happy with the service and hope to maintain a professional relationship with your company for many more!
I need HostGator to void a charge from today on my account
The renew fee is exorbitant! I demand to know if there are any options for reducing the cost or if there is a way to negotiate a lower fee. It's important to me that I'm getting a fair price and I will not settle for anything less.
I like it, but that phone call every time you log in is atrocious.
My security certificate keeps expiring even though I have it set to auto-renew.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members