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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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The change in prices for the shared hosting plans is ridiculous. I'm looking for other providers.
I don't know if your user interface was change but everything is soooo hardddd to navigate, your UI/UX now is totally garbage, everything is hard to find now. It looks like someone hack you or you just don't know that the old design helps client a lot.
You are not able to solve a simple problem even after one week
Your service used to be great. You're increasingly difficult to work with.
Very bad, full of errors for a straight month. I am considering changing the host
My website has been down for many days and team keeps deceiving me, asking for my number to give me a call and they don't. My website got attacked because of your server issues. Please fix it
Fine reviews from HostGator users. Technical support is professional, friendly, and patient.
Would not recommend since your holding my info for ransom and probably selling my info. I get calls days in for my website. Since this is for school to learning how to code. Once done, will end this hot garbage.
Price and YouTube recomendation. Site however rarely loads correctly when not logged into HostGator account.
There Could be a bit more personalized support, but the experience was good once everything got started.
I don't even remember. Probably because someone I trusted recommended it.
I'd liked a number of HG's features etc. Now I have an awful time getting back to my control panel with these latest changes though and am not enjoying this very much at all.
I heard the name before and gave it a try many many years ago.
Changes to the website access page simply suck. I used to love this service. Now getting to my emails is a nightmare. You've lost two stars on that alone.
Why all the popups when i am trying to log into my account. If this were an important login, i would be super pissed of now. Also, if you know that i have domain privacy, why are you offering domain privacy?
For super support, but the site is still at PHP 7.4.
Fix the link for cpannel email so it works for multiple domains. Regardless of what domain you click that from it always takes you the email of your first domain (vs the one you clicked it on). Please fix this
Very professional portal - the technical support and the live chatting are awesome!
I think is one of the best providers based in america continent
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

