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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Bojosi F.
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Really like the new layout
March 29, 2024

Really like the new layout. Very easy to connect to Cpanel, and set up emails etc. Nicely done, Gator! :)

Date of experience: March 19, 2024
Tennessee
1 review
0 helpful votes
Follow Dean W.
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It takes too many steps to edit my web page. When you open the hostgator home page there shoulf be an "EDIT WEB PAGE" button that you do not have to hunt for

Date of experience: March 19, 2024
Peru
1 review
0 helpful votes
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It has excellent service and was recommended to me.

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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Lately my website is being getting shut down. My card changed or expired. I was unaware. I used to go 3 months without making payments. My website would always be running and then I would go pay when I realized the payment wasn't made now. It's just getting shut down on top of being double the money.

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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You guys raised the price without providing ANY change in service three fold. I will be discontinuing services likely

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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The pricing changed dramatically after the trial period, and I believe I was double-charged for renewing the domain.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
Follow Valerie S.
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I cancelled my account and still get emails to transfer my domain, even after speaking with customer service.

Date of experience: March 19, 2024
GB
1 review
0 helpful votes
Follow Paul K.
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I`ve been with hostgator for over 10 years. I`ve tried other hosting companies but none give the level of support I have come to expect and recieve from Hostgator. The support teams are exceptional, courteous and polite and resolve problems quickly. If only other suppliers were as good.

Date of experience: March 19, 2024
New York
1 review
0 helpful votes
Follow Luc E.
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You're making it difficult to navigate my subscriptions and renewals. You send me an email about automatic renewal, but when I click on it it doesn't take me to what it's renewing. That's confusing.

Date of experience: March 19, 2024
Tennessee
1 review
0 helpful votes
Follow Aneel U.
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I've been sailing with Hostgator for quite a spell now, and it's been smooth sailing all the way!

Date of experience: March 19, 2024
Tennessee
1 review
0 helpful votes
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I've been with Hostgator for many years. Things used to be easy. Now everything is super-convoluted and hugely frustrating. Please stop changing everything just for the sake of it. All I wanted to do today was change my credit card because I no longer use the one I had on file. So far, I haven't come close to figuring out where and how! (And this is not the first time I've given up in frustration with Hostgator admin systems)

Date of experience: March 19, 2024
Maine
1 review
0 helpful votes
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Support tickets...
March 29, 2024

Support tickets...why isn't there a support ticket system? I opened a support ticket via chat yesterday and have not received an email or any information from you..

Date of experience: March 19, 2024
GB
1 review
0 helpful votes
Follow Sohan Z.
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Thank you for good service and helpful customer service

Date of experience: March 19, 2024
DO
1 review
0 helpful votes
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Good service, fast customer service and reliability

Date of experience: March 19, 2024
Qatar
1 review
0 helpful votes
Follow Kamran V.
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For good web hosting, and domain availability with good customer service.

Date of experience: March 19, 2024
Philippines
1 review
0 helpful votes
Follow Mae P.
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Because of Tyler Moore ( a youtuber). But I am staying because of your amazing customer service and support.

Date of experience: March 19, 2024
Uganda
1 review
0 helpful votes
Follow Sanya Z.
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Unfriendly navigation, Forced service purchase screens and missing functions like past invoices or receipts.

Date of experience: March 19, 2024
Pakistan
1 review
0 helpful votes
Follow Carlos Q.
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I haven't used the a service since I made a purchase and still it's not in use.
I asked for even a partial refund of remainder of months the customer support is not cooperative.

Date of experience: March 19, 2024
New Zealand
1 review
0 helpful votes
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I chose you for your service, and it has been mostly good. But I have several times experienced losing access to a paid for and operation SSL, so that visitors to the site start to get privacy error messages. And it is pissing me off.

Date of experience: March 18, 2024
Viet Nam
1 review
0 helpful votes
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I cannot find my domain even though there are no renewal announcement sent to my email.

Date of experience: March 18, 2024