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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I had it last year. I find the layout not straight forward to get to the hosting to change my website.
WTF do you hide the ability to get to account in 10pt font at the bottom of the screen under your sales pitch. Almost impossible to access from mobile. This is stupid.
Uptime is unbeatable. Pricing is fantastic. Very easy to use interface. Package includes great tools like WordPress. I recommend HostGator to everyone.
Not sure what Hostgator did but it has really left customers vulnerable. Very buggy. Can't get SSL Certs to work. Trying to find another way to host websites.
Transferring several clients from one Hostgator account to their own individual Hostgator account was the easiest way, however the domain did not transfer over and was an extremely difficult task to have that done with customer support.
Won't refund for a packaged that has been inactive for some time, then requested to buy a THIRD package to make the second one work? Scammy and very poor
Hard to find things for someone who is not a professional developer
Very bad, not resolving my issues... Im disappointed
The old version much better also the coupons system..
Because I had reseller account - but your service in trying to resolve the issue I have been having with www.cochraneglobal.site has been terrible!
Hi there,
Our company could not receive any external email from Monday, March 11th, 10am Ireland time and Tuesday, March 12th, 2pm Ireland time, because Hostgator made some changes to our DNS records without telling us.
This incident stopped our company to receive request for proposals during that time and costing us business.
When we reached out to Hostgator support during this time to help us, the support did not know what was the issue, and did not provide a solution. Fortunetly, we also reached to our email provider, Microsoft, who kindly helped identified the issue, and passed this information for Hostgator to fix.
First, we still did not know why Hostgator changed our DNS records. Second, this incident costed our business money. We have still customers reaching out to us because they did not understand why we did not reply to their emails they sent between Monday, March 11th, 10am Ireland time and Tuesday, March 12th, 2pm Ireland time. We never received their emails.
We need explanation and a way to recover all emails sent by our prospects/customers to us during that time.
Hope you will understand that such incident has a big impact for a startup like us.
Many thanks in advance.
Improve the server speeds, so that sites can rank on google!
I can get a copy from invoices i paid and not receiving email from last paid invoice
Nice. I love your unique services. Please try and make nodejs server application affordable and you will have me for life
Over a month with unresolved issues. Majority of reps did the bare minimum to resolve situation. Multiple support tickets were closed without verification of a resolution. Last rep that assisted me (DAN) went above and beyond to resolve the matter and succeeded.
Next time inform me better about the update of my credit card
My site is not working and it's very hard to get anyone to assist
HostGator has a great service that is easy to navigate. Great support whenever I've needed it.
A friend recommended Hostgator. I prefer Hostgator over other services.
The website certificate keeps expiring approx. Every 2 months. I'm running an Angular app which is a single-page application and every time the certificate gets updated the.htaccess breaks. It breaks by throwing a server error when user refreshes the page.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members