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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Reputation, But rather costly. Recent increase is excessive!
Earlier the service is good and the prices are reasonable. But now the hostgator has doubled the prices without even a prior notice and now this really sucks and is not worth the money. Thumbs down
Live support must improve. I need to chat with human when we have trouble
I read on reviews the service was reliable, it takes forever to solve a problem with customer agent and I'm paying for this service. Same question multiple times, and going on rounds.
You sent me an email saying my domain"MJStumpf.com" expires 4/24 and that the credit card had expired, which it had. But when I logged on to my account the web page said the domain registration expires in 2025. Which one was correct? (I don't know myself, but I should be able to rely on your systems to agree with each other... 2024 vs 2025.) And $22 to renew for a year... crush the little guy!
Also I got a notice from my credit card that my "Baby" hosting had renewed at $203. Ouch! It's gone up that much... and no explanation. After 10 plus years with you, I'm not happy. *******@optonline.net
Price at first, but now, I see the quality and will be sticking with it.
Issues with website, but customer support says no.
The service has decreased quality, does not synchronize well with Outlook
Perfect and we are satisfied we have got a good experience
Its user friendly. Easy to navigate and the support service is phenomenal
10 minutes wasted trying to track down exactly how much the price of my reseller plan has been raised to. Still haven't found it.
Originally, it was a good plan and was easy to administer
The worst hosting services that I have ever used in my life. My websites keep getting infected and no one seems to want to help me.
Because of the pricing plan and reputation, but I've had nothing but trouble lately and fatal errors, not being able to even login into my Wordpress admin
New website is not intuitive. I just want a 1 click way to update my website on site builder.
Was okay in that I have a working and attractive website. Less than satisfied with lack of clarity for a layman trying to set it up. Still lack some features like communication links and blogs separate from normal web content.
HostGator needs a VAST improvement in their invoicing process. One would expect that clicking on EXPORTING invoices would download them to a USABLE file! Like csv - but no, the export just PRINTS the files in a tedious repetitive and wholly unusable dump.
Pop email and NOT Microsoft 365 or Google as backoffice. Like most other providers are moving to Though I am considering switching hosting providers over the jump in prices for my plan since that is a 56% increase for me to keep my current features with no value add. Even though paying in advance reduces that bill overall if feels like I am being pushed into a corner. No it is not a ton of money but every dollar counts in this economy and it is only one of many things in my life that now costs more.
When I first started with hostgator, the ability to add "A" records and it almost immediately allowed the user to connect to the device using the hostname on the web was incredible, something happened, it has gotten slower but faster than most.
We have waited over 2 months for our account to be reset so we can get our outgoing email working again. Everytime we call the answer is "24-28 hours" someone will get back with you...no one does.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members