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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow iLaria D.
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Since the upgrade to the new system, I have lost all of my soil site files, your service is absolutely atrocious

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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No problems with my experience
April 11, 2024

No problems with my experience. The site has been working well.

Date of experience: April 1, 2024
VE
1 review
0 helpful votes
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I can´t configure the Google Workspace in 2 domain that y have paid, and I can´t write you by chat cause not found when I Try open in the help page.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Your fees and pushing of additional services that lock people in, is unacceptable.

Date of experience: April 1, 2024
Connecticut
1 review
0 helpful votes
Follow Kevin U.
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I'm trying to get to my account billing, and I get a full screen offer for a product I don't want. The continue button is actually a purchase button, and the option to continue without purchasing is in small print underneath. A client portal needs to provide the client with quick access to the information they need, not trick them into buying your products.

Date of experience: April 1, 2024
Spain
1 review
0 helpful votes
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Found out about it a long time ago doing an internet search

Date of experience: April 1, 2024
Denmark
1 review
0 helpful votes
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Prefer the older version and also I don't like being tricked into clicking on add privacy!

Date of experience: April 1, 2024
Estonia
1 review
0 helpful votes
Follow Martin W.
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You are not willing to take my money for hosting services and I have to move my sites to other hosting provider :(

Date of experience: April 1, 2024
AE
1 review
0 helpful votes
Follow LIDIA S.
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HostGator should hire a professional and technical knowledge support agent so can fix our issues

Date of experience: April 1, 2024
Colorado
1 review
0 helpful votes
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As a web developer, I've had a working relationship with HostGator for about 8 years. They are truly awesome to work with. Support is amazing.

Date of experience: March 31, 2024
Massachusetts
1 review
0 helpful votes
Follow Rory F.
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Still have not received the refund for the Site Lock you all cancelled with them that I am paying for. Still have the prior issue on my site. Customer service is atrocious and I have actively been recommending GoDaddy to the ten people this month I've helped with sites rather than you as I previously have.

Date of experience: March 31, 2024
Pakistan
1 review
0 helpful votes
Follow wise I.
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Very poor services, very high rate, soon i will discontinue from it

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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Assumed value
April 11, 2024

Assumed value. Did not turn out to be worth it. Slow website. Trying to build the web page was not intuitive.

Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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Because you guys are cool
April 11, 2024

Because you guys are cool.
How many years have we been together?

Date of experience: March 31, 2024
New York
1 review
0 helpful votes
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I thought it would be a good fit
April 11, 2024

I thought it would be a good fit. Too many bugs, though.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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Too many problems to tell you about and you guys are big enough to not really care about a long term customer

Date of experience: March 31, 2024
New York
1 review
0 helpful votes
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Nice service
April 11, 2024

Nice service. Support never has the resources to assist.

Date of experience: March 31, 2024
Serbia
1 review
0 helpful votes
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Chat service is ok and solving problem...maybe faster.

Date of experience: March 31, 2024
Illinois
1 review
0 helpful votes
Follow Darab A.
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I am a very old customer I wasn't a very successful reseller. As a matter of fact my business is a small nonprofit providing web services to my community. Recent years I received very restricted services from Hostgator and in 2023 my domain and website the Artpars.net was expired and out of service because of negligence of the system because the renewal of the domain failed without notice. Even after purchasing the expired domain it took months to connect the website.

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
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Site keeps taking too long to respond, times out, says try again later, and then I run out of retries. I know the ID and password.

Date of experience: March 31, 2024