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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Since the upgrade to the new system, I have lost all of my soil site files, your service is absolutely atrocious
No problems with my experience. The site has been working well.
I can´t configure the Google Workspace in 2 domain that y have paid, and I can´t write you by chat cause not found when I Try open in the help page.
Your fees and pushing of additional services that lock people in, is unacceptable.
I'm trying to get to my account billing, and I get a full screen offer for a product I don't want. The continue button is actually a purchase button, and the option to continue without purchasing is in small print underneath. A client portal needs to provide the client with quick access to the information they need, not trick them into buying your products.
Found out about it a long time ago doing an internet search
Prefer the older version and also I don't like being tricked into clicking on add privacy!
HostGator should hire a professional and technical knowledge support agent so can fix our issues
As a web developer, I've had a working relationship with HostGator for about 8 years. They are truly awesome to work with. Support is amazing.
Still have not received the refund for the Site Lock you all cancelled with them that I am paying for. Still have the prior issue on my site. Customer service is atrocious and I have actively been recommending GoDaddy to the ten people this month I've helped with sites rather than you as I previously have.
Very poor services, very high rate, soon i will discontinue from it
Assumed value. Did not turn out to be worth it. Slow website. Trying to build the web page was not intuitive.
Because you guys are cool.
How many years have we been together?
I thought it would be a good fit. Too many bugs, though.
Too many problems to tell you about and you guys are big enough to not really care about a long term customer
Nice service. Support never has the resources to assist.
Chat service is ok and solving problem...maybe faster.
I am a very old customer I wasn't a very successful reseller. As a matter of fact my business is a small nonprofit providing web services to my community. Recent years I received very restricted services from Hostgator and in 2023 my domain and website the Artpars.net was expired and out of service because of negligence of the system because the renewal of the domain failed without notice. Even after purchasing the expired domain it took months to connect the website.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

