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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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The new interface is confusing. I can't find things.
A Caldera form is 404 and I can't fix it.
I have been waiting to publish to a domain for 6 months!
Its just full with malware and nobody can clearly help what to to... + i have unlimited plan and now have this shi*t update... with updated plans
I've had a Hostgator account for quite some time and I generally like the ease of using my account on the site.
Previously used Godaddy. They stopped supporting my email without paying premium. You guys do all I want.
The updated version is not reliable compared to the older version
I've been with HostGator for so long I don't remember why I chose you. But I've stayed with you because you've always been responsive and helpful.
This new design of the customer portal is very difficult to navigate and as not user friendly at all.
Overall is ok not a bad experience for my company starting form approximately 5 years ago
You make it so difficult to cancel services and remove forms of payment that then customers get over charged recurring fees because they can't cancel. Short term thinking
Pathetic service, last year our server went down and still is not working properly so we switched to AWS. Pathetic just pathetic
Hostgator had a competitive 1st year offer. Renewal prices are not terrible but they are terrible at domain management and charge an extra fee for privacy which they do not do very well. When I paid for domain privacy, I still got emails and calls from solicitors and then when they finally fixed that it deleted from my account prematurely.
Cant find answer to how cancel hosting.
My services on vps were down and i wasn't able to upgrade anything, no contact or help from support
My vps been down for few months without any contact from support
Your email system is poor! So poor I cannot deal no more...
For several years, HostGator provided me with an excellent service to host my domain and everything that came with it. At some point last year, I began to be charged double the monthly subscription fee without warning. Moreover, this fee had increased by 10$. I never received a refund or any legitimate reasoning or apology for why this occurred. After seven years, I've chosen to leave and take my business elsewhere.
Okay that's all for now. Need to improve how you care your customers
I didn't receive an invoice for the last payment deducted and only knew about it when the bank contacted me for approval. We were also surprised by the amount but got it sorted after a couple of "chats".
Good experience, got answers fast and got help to setup the env
One of the significant positives for HostGator.com is its user-friendly interface and intuitive website builder tools, which make it incredibly easy for individuals and businesses to create and manage their websites without needing extensive technical knowledge. Additionally, HostGator offers reliable and high-performance web hosting services with 99.9% uptime guarantee, ensuring that websites hosted on their platform remain accessible to visitors at all times. Furthermore, their 24/7 customer support is highly praised for its responsiveness and effectiveness, assisting whenever needed. Overall, HostGator.com is an excellent choice for anyone looking for a reliable, user-friendly, and affordable web hosting solution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members