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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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It was fine you do not to keep asking. Thank you for your service
One of the worsted experience i ever had with your service, i couldn't wait till this subscription ends, the most unprofessional customer support
The first screen that I have been getting recently after I login to the billing system is a page trying to sell me a product which I have to opt out of to continue. I could do without that. I don't like having sales pushed on me like that.
Some DNS details were not corrected, but I managed to get them amended.
Though your service team are always very helpful :)
I love host gator. Ive been a user for a few years. Maybe 6. All my interactions are great. Imperssively so. I dont remember how i found HG in the first place. But im glad i did.
THIS IS THE WORSE SERVICE EVER. BAD TECH SUPPORT. THE COMPANY STRAIGHT-UP LIES TO YOU AS YOU SET THE ACCOUNT. THEN, WHEN YOU MAKE CHANGES, SUPPORT STAFF DO NOT HELP AND CREATE TICKETS THAT NEVER GET A RESOLUTION. THINK ABOUT IT BEFORE GOING SOMEWHERE ELSE.
Por el precio, pero ahora ya no es competitivo
Service is terrible and my issues dont ever get solved. Just check my chat history
Shared plan they don't have attention
Old customer struggling in Php version out of support and no update
Earlier I was happy but now I am not getting proper support, most of the time, we are facing problem for email outgoing.
Every night my email stops working. Every Night! When I log onto hostgator the email client won't load. Every night.
Absolutely terrible nothing works we will get off this crappy site as soon as possible.
My website and email went down for over a week because you thought I hadn't paid when I had months in advance. It took a week to get my website back up and 9 days to get my email working. I spent countless hours on the phone with tech-support trying to get someone to fix it, telling me after each call that it would be working in 24 hours. That lasted a week. It was frustrating and a horrible experience. I am still waiting to hear back from your billing department on how they are going to compensate me for this issue since I essentially had to pay twice and the loss of business is immeasurable.
This is going to be my third time I reach you for help and nothing is getting done
Can't find what I'm looking for (changing a monthly plan to full year pay).
Your pin number rules are stupid, imho. It requires choosing a pin by different criteria than I would otherwise use, meaning I"ll never remember it.
Last night my site was offline for at least an hour.
In general I found your service lacking. I was even blocked from being able to access my billing account for MONTHS. I put up with the drawbacks because you were a cheap option and I didn't have the time to hunt down another multi-site service and then migrate everything. That was until you increased your prices. Charging almost $45 a month for sub-par service is absurd.
Keep going in updating the design and I seggest to give the loyal customer an special rate. There's a lot of competitors
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members