HostGatorReviews 13,387

It greatly exceed the expectations. Easy to work with. Excellent support.

I have gotten a very poor service when it comes to billing. My account was charged $300 that I was not billied, nor invoiced for. After I was charged, I was not sent a receipt nor was it appearing under my order history. About a week later, the order history showed $37.22, which was for a domain (highest I've ever paid for a domain), the rest of the $263.88 is still not clear what it was for. I can assume that it was for hosting (but its been a 5 weeks already - it is not under my order history, I was not sent a receipt & customer service cannot see it on their side either), The worst thing here is that I wanted to restart the hosting when I re-open my business again when I get funding, but I couldn't do that since I was charged a month before renewal date. I don't have an income and I was charged $263.88 for the site I don't need & I've been given a go around when it comes to a refund (since no one can see a transaction), After speaking to Shane (who by the way refused to trans me to the manager) - I had to take a break from calling & trying to deal with this issue bcz I was getting very sick after 5 weeks of dealing with passive customer service. I am now behind on bills, but that is not as bad as having heart attack over $263. So I will see when you decide to refund or simple provide me a courtest of a receipt. I didn't know that it is such a previlage to have an invoice stating what I've been charged for (but that's how low the bar is with hostgator).

I'm really satisfied with my purchase and will continue.

Support was very rude, and blamed others for issues. Issues are unresolved, and we will need to switch host if problems continue.

New UI and design is poor. Finding billing, getting to email addresses, etc. is all over the place. It's targeted at adding services, not managing existing. Old UI would give an option to be directed to CPanel right off the bat. Also when I attempted to enable MFA it repeatedly gave me incorrect codes that never worked and kept locking out the account. Had to remove it via the security questions just to able to get into my account. Would like to enable that but can't risk getting locked out of all of my domains again. Now it's forcing MFA confirmation every time I login to a single email account which is unsecure. Also lists a domain I do not own nor have ever owned as the primary account.