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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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$#*!ing angry on unrecognized charge this is $#*!ing fraud
The new private site is very confusing. There are a lot of squares without sense, and it's difficult to find what you need.
Needing to contact you again because my website SSL is not working AGAIN. Your operative said they fixed it last time. Not great that my website is going down without me knowing.
I have been with HostGator for many years. I have a Reseller plan and host several Joomla websites. In the last year though I've had more problems keeping my websites up and running than usual
The good service they provide us is incredible, I give them 10 out of 10
Pathetic support...issues highlighted recur every now and then
I selected the webhosting of Hostgator randomly and am very satisfied with its tability, ease of access and support
It is my first experience with hosting. I have little experience. I followed directions on a Youtube video.
Very good service, and has all the tools to customize and edit the site.
But there are too many applets that can be confusing.
It would be better if there was a list with a description of applets that the user could connect at will.
It's pretty easy to use & the upgrade is also nice.
After 5 day i talked with hostgator still my problem not fixed
Prior hosting services were horrible. Host gator had great reviews.
The newly designed dashboard interface makes it incredibly difficult to get to the basic control panel (Cpanel). I often have to click through about 10 different things to get to what I want. This is INCREDIBLY frustrating and is causing me to reconsider my move back to hostgator.
Tired of having to authenticate the sign-in after being auto-logged out every few hours while trying to work on building my website.
Site goes offline multiple times a week. Wordpress site gets mutiple "error connecting to database" errors daily.
Since they have upgraded servers my email forwards do not work and no one has ever been able to repair them due to change in software to a lesser mail app. I have been with Hostgator for over 30 years and always they have handled such things and made sure they got fixed. I have had to scramble to fix and patch and piece together ways for my clients to continue to receive their forwarded alias emails. All that and my rates have continued to go up almost every year lately. Yes disappointed.
I cannot contact HostGator to report that Order Number *******974 of 03/23/2024 reflects unauthorized and unapproved transaction, since the cardholder Lilit Sargsyan (President of Declipse Armenia NGO) did not order or approve the transaction resulting in the payment of $359.64 for "Hatchling Plan - Three Year Term" (See the screenshot below). The mentioned sum was withdrawn without her consent or approval of the cardholder. Declipse Armenia did not order a Hatchling Plan, and the service is not acceptable for a 3-year term. A notification was sent only post factum on behalf of the Ararat Bank CJSC informing the cardholder of the transaction and a resulting debt to the Bank. I would like to revoke the payment as soon as possible.
Very much impressed with HostGator. I haven't had any issues at all. When I need any support, it is responded and actioned immediately. Thanks a lot.
If subscription expires there should be a 30 day grace period so that emails are not affected.
If the payment fails due to some issue in the card we need time to resolve it with the bank and if there's a public holidays, resolution takes longer time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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