Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HostGator

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
grey stargrey stargrey stargrey stargrey star

HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
Follow KENNETH G.
Unfollow KENNETH G.
Share Review
Report Review

The chat support team provides misleading information regularly, Have been a victim of applying for server migration, was provided with misleading information by both chat support and migration department, until the old server fell due for renewal, the quickly demanded that i needed to renew the old server in order to do the migration, yet it was all there fault. Its very frustrating and demeaning to a client. It sends a wrong confusing signal to any client.

Date of experience: April 5, 2024
West Virginia
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

I Cannot work on my site
April 15, 2024

I Cannot work on my site. Your website builder is not working.
I was told they could not fix it but I'm still expected to pay for something that doesn't work. Your customer service reps are the worst.

Date of experience: April 5, 2024
Washington
1 review
0 helpful votes
Follow Pavel D.
Unfollow Pavel D.
Share Review
Report Review

Most prominent, but it's so confusing with some features, i need to be able to change email passwords faster and then they get disconnected on my computer, also editing wordpress files is tricky

Date of experience: April 5, 2024
Peru
1 review
0 helpful votes
Follow JOSE M.
Unfollow JOSE M.
Share Review
Report Review

.
April 5, 2024

...

Date of experience: April 5, 2024
El Salvador
1 review
0 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Share Review
Report Review

Me han atendido rápido y me han ayudado, la verdad me ha gustado el servicio.

Date of experience: April 5, 2024
Washington
1 review
0 helpful votes
Follow Seann Y.
Unfollow Seann Y.
Share Review
Report Review

Enabled auto-renew by default
April 15, 2024

Enabled auto-renew by default. After finding out that this was done and receiving a large charge to my card they would not reverse the change.

Date of experience: April 5, 2024
Michigan
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

We made account changes which froze our Domain for 60 days. Our 60 days is past by about a week but we have been told it IS unlocked and a code for transfer will be sent. It still has not been sent And our portal on Hostgator still shows locked.

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Low price but that changed without notification and was a hassle to correct

Date of experience: April 5, 2024
California
1 review
0 helpful votes
Follow Ryan L.
Unfollow Ryan L.
Share Review
Report Review

The new back office is absolutely terrible. Counter intuitive. And substantially less easy to navigate that the previous back office. I'm astonished that this release was authorized. I'm not the only one. Many of my friends are even thinking of leaving HostGator due to the level of frustration it has caused.

Date of experience: April 5, 2024
Florida
2 reviews
0 helpful votes
Follow Melissa W.
Unfollow Melissa W.
Share Review
Report Review

Great hosting
April 15, 2024

Great hosting. Customer service is top notch. Email part needs a little work but overall, great service all the way round.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
Follow alen J.
Unfollow alen J.
Share Review
Report Review

I find hostgator on you tube video, and after I tried it for months I'm very happy with customer service.

Date of experience: April 5, 2024

I found on you tube
April 1, 2024
Previous review

I found on you tube

Date of experience: March 22, 2024
Missouri
1 review
0 helpful votes
Follow Cynthia O.
Unfollow Cynthia O.
Share Review
Report Review

Half the time when I log in I don't receive the code on my mobile. I'm going to go look at one of my domains now. I deleted thousands of files from it two weeks ago as I was running out of space. But no space ever frered up even tho the chat person told me it would in several days. In the meantime, there can be no editing on any of my domains as there is no space. Really?

Date of experience: April 5, 2024
Spain
1 review
0 helpful votes
Follow Lorenzo A.
Unfollow Lorenzo A.
Share Review
Report Review

Most of all because of its performance and the freedom it grants users to organize their sites as they deem fit

Date of experience: April 5, 2024
California
1 review
0 helpful votes
Follow Amy K.
Unfollow Amy K.
Share Review
Report Review

The customer service is excellent
April 15, 2024

The customer service is excellent. Whenever I have an issue or question about my website, I call the customer service. They are very knowledgeable and patient to let me understand how to solve the problem.

Date of experience: April 5, 2024
Georgia
1 review
0 helpful votes
Follow eyal S.
Unfollow eyal S.
Share Review
Report Review

One week after cancelling subscription all of my websites got "hacked" but i still have the account sooooooo

Date of experience: April 5, 2024
Delaware
1 review
0 helpful votes
Follow Curran I.
Unfollow Curran I.
Share Review
Report Review

YOU SHOULD NOT HAVE YOUR LANDING PAGE (AFTER USERS LOG IN) MISLEAD YOUR CLIENTS INTO SUSPECTING THAT THEIR PERSONAL INFORMATION IS NOT PROTECTED WHEN IN FACT IT IS AFTER THEY HAVE PREVIOUSLY SIGNED UP FOR WHOIS PROTECTION. YOU ARE TRYING TO GET PEOPLE TO BUY SOMETHING THEY ALREADY HAVE USING THE TACTIC OF FEAR. $#*! YOU FOR DOING THAT. IT IS BAD PRACTICE AND UNETHICAL FROM A BUSINESS PERSPECTIVE. THAT'S A $#*!TY WAY OF RUNNING AN OPERATION. WHEN MY CONTRACT IS OVER, I AM SWITCHING TO ANOTHER PROVIDER JUST BECAUSE OF THIS.

Date of experience: April 5, 2024
Ohio
1 review
0 helpful votes
Follow Martin Q.
Unfollow Martin Q.
Share Review
Report Review

I dislike being asked to complete the opinion survey each time I log on.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
Follow Melanie L.
Unfollow Melanie L.
Share Review
Report Review

Nothing ever works in the dashboard like it's supposed to and I always have issues with SSL and adding CNAME records

Date of experience: April 5, 2024
Massachusetts
1 review
0 helpful votes
Follow Lori W.
Unfollow Lori W.
Share Review
Report Review

Chosen by an employee years ago
April 15, 2024

Chosen by an employee years ago. My firm has down-sized and now it is just me. So I just continue with HostGator. But I don't know what the different services my firm is in are for & what they cost. I now have minimal income & will like to just do what I have to while having hosting & e-mail.
I could not find that information. Can you help me?

Date of experience: April 5, 2024
Maryland
1 review
0 helpful votes
Follow Anthony U.
Unfollow Anthony U.
Share Review
Report Review

Low initial price
April 15, 2024

Low initial price. Price after initial period is outrageous and not properly posted. I had to perform a Google search to find your actual pricing. Shady bait and switch tactics. I will be changing to a different hosting service.

Date of experience: April 5, 2024