On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Completely amazed with the lack of professionalism and completely annoyed after almost 14 years and problem after problem with migration Hostgator has let me down once again and my sites have been offline for more then 3 days with no way to get access and am at risk of loosing major clients
Horrible support, slowest least helpful. Non existant refund policy. Overall will never recommend. Even GoDaddy's weak hosting is better than this.
They are much faster. I used Ipage before and whenever I look at my website. It took so long. I am satisfied customer. Thank you Hostgator.
Slow interface; lots of incorrect and contradicting email notifications... poor layout / user experience
The response rate to issues is quite ok. The agents are knowledgeable and show willingness to assist and resolve issues..
You are good but expensive for renew the service. I do not have other thing to edd
I choose hostgator over a decade ago because of the easy use and navigation of the control panel and competitive pricing. However I find the change in hostgators dashboard much harder to navigate and find necessary items. Years ago, I would have given hostgator five stars.
I paid user. Don't keep showing me unnecessary ads especially after login. Its very irritating and make no difference from other free platform. It repeat everytime i login. I'm very feedup with this
Pretty complicated logging in and the cpanel and other stuff are always changing...trying to click bait me into getting more services...like this survey...
Poor. Online help is not good. There's a regular issue with my security certificate with my site and last time I tried to resolve the issue the online 'help' reloaded my website and in doing so deleted my website set up. It was elevated to 'higher admins' and no one ever came back. I haven't the time currently to resolve and so it is sitting unresolved. I'll be looking to get professional help and move away from Hostgator. Unimpressed.
New portal is not user-friendly. Makes it difficult to locate and access frequently used features like the cPanel etc.
I hate the new manmagement as I can not see the name servers easily and have to dig for each plan wherebefore I could and I hate the new reseller plans because nothing is setup and nothign works as it used to. I have managed ot semi get the last one that I bought to semiwork but is crap and seriosuly thing if I have to move that plan and any new plan to a new provider. I have no time to spedn to understand how to setup reseller accounts etc and make sure that everything is there. Before everytng was ready for me and had to jsut focus on my business.
I loose SSL every now and then, Currently website gives 403 error and I cant access the site. And your agent says it's because of ssl again. Why cant the site just be up consistently like other hosting platforms?
HostGator seemed like a good fit for me when I chose it. Now, however, whenever I open HostGator it's clear that your greatest interest is selling additional features rather than letting me get to what I want to do directly. That is always a bad sign, in my opinion and greatly reduces my confidence in management.
Poor customer service, unprofessional and highly unethical practices; horrible company
The best hosting, I ever had. I got my web online without any problem.
I had to contact hostgator twice for the same issue because the known resolution was not done the first time.
I chose HostGator for its affordability and positive online reviews. The setup was straightforward, and the hosting has been stable and fast, which is essential for my website's performance. The user interface is intuitive, making account and service management easy.
I migrated my site to a new plan, and paid $150 for Hostgator to do the migration, but the site is down and broken -- and I'm still waiting for technical support to resolve.
You guys have continuously gone done hill all while charging more than any other hosting service out there. No, I am not happy with you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members