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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I haven't had any problems with hostgator yet, well yes I have had some minor ones, but as I said, they were minor and I easily solved them by myself or with the help of the customer support.
The reason why I can't give them 5 stars, is because Hostgator hosting plans are very expensive, I got a good deal for 2 years, but I don't know If after the 2 years I'll still be using their hosting
I am a loyal customer to hostgator for more than 10 years. Everything is fine. High technology. Great customer service.
What i really recommend for them, is to review the prices some how it need to be reduced for a loyal customers like me
Thank you guys
Hi Khalid,
Yea! We love hearing from our long term customers. We're glad to hear that things have gone well for you all these years. Next time you're up for renewal reach out and ask for a discount. Thanks!
Erinn
Customer Advocate at HostGator
I have been using a different hosting service for as long as I could remember, but it became impossible to get any customer service or good pricing. After making the changeover, I have been very satisfied with the customer service, the pricing of the packages, and the control panel. Overall, I made the right decision when I chose to make the switch.
Hi Carly,
Yea! We're so glad that you're happy with your choice. Thanks so much for the great review and for being the best part of HostGator.
Erinn
Customer Advocate at HostGator
Estoy trabajando en mi página aún pero el alojamiento se ve muy bueno, rápido y de facil movilidad para principiantes. Definitivamente lo recomiendo
Hola Maria,
¡Muchas gracias por la excelente reseña! Estamos muy contentos de que esté disfrutando del sitio. Gracias por ser la mejor parte de la familia HostGator.
Erinn
Defensor del cliente en HostGator
Hi Maria,
Thank you so much for the great review! We are so happy that you are enjoying using the site. Thanks for being the best part of the HostGator family.
Erinn
Customer Advocate at HostGator
I took advantage of the Hostgator Black Friday sale to get my new business website setup. It's been a bit slow for me to get setup over the holidays but with what I have done so far, everything has worked as expected. I had one issue on the initial setup of the site and the technical support rep I dealt with was knowledgeable about the issue and got it resolved quickly.
Hi Mark,
Yea! We're so happy that things are going well for you so far. Our support reps are the best, right? We wish you a great deal of luck with your new business. Thanks for being the best part of the HostGator family.
Erinn
Customer Advocate at HostGator
I bought domain + hosting for personal use and also for business from hostgator. After than I am receiving multiple calls everyday and huge emails to ask if I am interested for website from India. Hostgator will sale your personal/business information and you will be spammed. BE CAREFUL
Update:
We reached out to Anjan repeatedly by phone and email and have received no response to our attempts at resolution. As a courtesy we gave the customer a credit in the amount that it would cost them to purchase domain privacy so that they can stop being spammed by people who are accessing their contact info via a simple "whois lookup". We hope that Anjan will respond to one of our emails or will go into their dashboard and purchase the domain privacy. Thanks.
Erinn
Customer Advocate at HostGator
Hi Anjan,
We DO NOT sell your personal information. That would be violation of our own privacy policy, plus many laws. It sounds like what happened in your case is that you didn't obtain Domain Privacy when you signed up for service, and that would expose your contact information for anyone to see by doing a simple "whois" look-up. We'd be happy to help get your domain secured with Domain Privacy. We are going to send you a private message requesting more information so that we can help to make things right for you. Thanks so much.
Erinn
Customer Advocate at HostGator
I can state this without any hesitation - HG has performed well above my expectations. Possibly the only other company who has come close to their excellent service is InMotionHosting - but you will pay through the nose to use their service. I have a cloud based service and paid $400 for 3 years. The amount of amenities, service, reliability HG provides is remarkable - impressive.
Hi Michael,
BOOM! That's what we like to hear. We're thrilled to hear things are going so well for you. Thanks for choosing HostGator for your hosting needs. We're so glad you're here.
Erinn
Customer Advocate at HostGator
It has been a nice experience so far being hosted by HostGator, though I my website is not live yet.
Hi Joel,
We're happy that you're happy. What's holding you up on publishing your site? We're here should you need any help. Thanks!
Erinn
Customer Advocate at HostGator
I got everything I needed and still have no website.
Since I was treated poorly but Hostgator agents and some supervisors, Cassie a supervisor have changed my host expiration to 02/10/2022, and when I called to reconfirm an agent said my expiration is November 2021 and after I mentioned I am filing a complaint. HE FOUND THE ACTUAL EXPIRATION. Funny right!
Hi Checkesha,
We're so surprised by this review. We know that Cassie has taken such great care of you and you left such a glowing review elsewhere. We'd love to chat about your concern. We also hope that you can understand that we're all human beings and sometimes people make mistakes. Thanks so much.
Erinn
Customer Advocate at HostGator
Always there to help! Whenever I have issues with my hosting plans I get on a chat and they sort me out!
Hi Seun,
Our support teams are amazing, right? Thanks so much for the great review. We're so glad you're here with us.
Erinn
Customer Advocate at HostGator
Hostgator has exceeded all my expectations as a website hosting provider. Their service is always up, quick, and responsive. The app is easy to use and the plugins and additional services Hostgator provides meet all my website needs. I've used this service for over seven years with no issues. It is also very affordable and offers several different plans to meet my needs as they change. Happy customer!
Hi William,
Wow! We love reading reviews like this one. Thanks so much for sharing your experiences and your kind words. It's always so great to hear from our long term customers. Thanks for being the best part of HostGator'
Erinn
Customer Advocate at HostGator
Hostgator website the professional Hosting and Domain because I connected with they and own speed and power.
Hi Mahmoud,
We're so happy that you're happy! Thank you so much for the great review.
Erinn
Customer Advocate at HostGator
Hostgator is the best partner you can find when finding Hosting and Domains... The best price for the best quality. Costumer Service is there for you 24/7.
They love to help and to solve any situation you have in regard you Site!
THX!
Hi Carlos,
Awe, shucks, you're embarrassing us over here! Thanks so much for your kind words. It's truly our pleasure to be of service to you and all of our customers.
Erinn
Customer Advocate at HostGator
Hostgator is one of the best hosting provider worldwide. The supporting team replies and solve all the queries raised by me.
Thanks hostgator
Hi Farzana,
Thanks so much for your kind words. Our support teams really are the best, aren't they? We're thrilled to have you as part of the HostGator family.
Erinn
Customer Advocate at HostGator
My website got hacked. Hostgator was slow to respond. Never really offered any help. Back up was not effective. No other options. Found a cheap freelancer who fixed it FAST. Really dissapointed that hostgator couldnt do something, anything. Then I was told hostgator is not that secure and that I should switch to a better host.
Hi David,
Oh no! That is not at all how we normally handle security issues like that. We'd like to take a look at what happened, so if you could please respond to our DM requesting more information we'd really appreciate it.
Also, whomever told you that HostGator is not secure is just plain wrong, our site is very secure and we take that security very seriously. We offer many ways for you to protect your site. Thanks.
Erinn
Customer Advocate at HostGator
I have had a ticket open for over a week without any response. My website is down, backups kept for only two days so no rollback available - no response to a ticket asking for help to uninstall an unhelpful WordPress update
Hi Jocelyn,
We're here! How are you trying to reach us? We don't offer email support so if you sent an email then you wouldn't have received a response. We've sent a PM here on SiteJabber requesting more info so we can help you out. Thanks.
Erinn
Customer Advocate at HostGator
The best customer care ever. Instantly help me when I request some help with my problem occuring to the site. Every problem solved just almost in no time after I told what I want. High recommended for no-techies user who want to develop website.
Hi Franky,
Our support teams truly are amazing, right? Thanks so much for your kind review. It's our pleasure to be of service to you and all of our customers.
Erinn
Customer Advocate at HostGator
Working with HostGator to get a first time, new website live, has been made very easy by working with HG. They have answered all my questions and were very helpful.
Hi Rick,
Welcome to the HostGator family! We're so glad you're here with us. We're thrilled to hear that things are going along smoothly and our support teams have taken good care of you. Thanks for the great review.
Erinn
Customer Advocate at HostGator
When you purchase software, you are buying it with the hope that it fits your needs. There is always concern in the back of your mind that it might not work. What makes this concern mitigable is if there is someone who can walk you through any challenges or concerns you may have. That was the case with my purchase. If it was not for the splendid, awesome, great, amazing, great (didn't I say that already!) customer service, I would be writing a different review. The individual who assisted me embodied patience, empathy, and virtually held my hand as we made adjustments to my website. My site is activated and running well with no problems. I would recommend HostGator! In fact, I am using it for another website project I am involved in!
Hi Drena,
Wow! What a fantastic review. We are so very happy that you're happy. Our support teams really are great, right? Thank you for being the best part of the HostGator Family.
Erinn
Customer Advocate at HostGator
HostGator is like some; others - using cPanel. This is I feel is the best way to fully utilize the functionality and completeness of an install and full on support. Which brings me to support! Bar none; HostGator truely extends the use of the help desk functions and the individuals who are by the way quite knowledgeable. If you are using the chat function to resolve, add, move files what ever that may be fine. If it may be in the rehlm of other tech help in which your current help desk is unable to comply?; you are forwarded to that certain help desk person and - YES 99% of the time - you end up with issue / problem solved. HEY! Not everything ever goes right. As long as you can accept that - then, by all means; you will have landed the help you were looking for. With that said - HostGator is extremely reliable and certainly fully supportive of their customers. Enjoy your site choice and relax. They got you.
Hi Chartles,
Wow! What a fantastic, thoughtful and detailed review. We are thrilled to hear how happy you are. Our support teams really are the best, right? Thank you so much for the kind review.
Erinn
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Santiago,
Thanks for the good review. We're pleased to hear support has been useful to you. Price does go up after the initial package, but you can definitely request a discount. Thanks so much.
Erinn
Customer Advocate at HostGator