HostGatorReviews 13,387

I just purchased my hosting package and I am still getting up to speed but as of now I have been having a very good experience!

GREAT! I have had a few interactions and support has been great. All my issues have been "user errror" aka my fault.! I am now moving my main business web site over here! So excited!

After using other programs for such a long time my learning curve is taking a little time. It's me not you.

I am very happy to deal with the HostGator hosting service, the service is at the top and the perfect support is unparalleled... Thank you, the wonderful team

Me gusta, yo lo recomendaria a mis amigos y contacto de los que necesitan un hospedador, me encanta, hay muchas personas que preguntan y aconsejan de cual hospedador aconsejan y ahi estare yo para recomendarlos

I have been using Hostgator to host my websites for more than 5 years. Lately, I have had issues with hosting connection. I received an email notification to optimise my site -- which I did. However there was no communication after that. I sent numerous emails and support tickets -- to which were not attended to. My site was down for more than 4 days now and still no reply. This has drastically affected my business. I am not happy with this service and will definitely move to a different hosting provider. As an ongoing customer, you expect service.

I bought a domain name and a hosting plan from Hostgator. Though it is not my usual area of expertise, I am trying to build up my website. At some point Ihad difficulties and Hostgator support team was up to the task in supporting me to resolve the issues. One of my main issues was a registral mistake I amde at the beginning but this was solved after escalating my issue to admins. Thank you Hostgator.

So I saw a bad review here saying that the customer support asked for login credentials. The Hostgator rep Erinn said, "That is 100% unacceptable and not how our agents are trained to do things". I am in tech support chat with "Michael" who "disconnected" and then "John" who also asked for my login info. As the previous reviewer asked, What year is this? Can I get a 503 error resolved without having to have a shady interaction?

Day 3, of support request from my Dedicated Managed Server Support. I am informed that that "Admin" will get back to me. Since I can't do any business with many unhappy customers I might as well give a day by day update to help other not to signup with HostGator. They are not what they once were. Their service has nearly grinded to a halt and has become a "door stop" to any sort of stable ecommerce. They say a picture says a thousand words... see attachment.

Paid over $500.00 and now they refuse to give a refund saying i only had 45 days to request one.
I cancelled my hosting. Its unjust enrichment they get to keep almost $400 of my money and they do nothing. More bad reviews to come their way.

I bought a dedicated server from HostGator on March 10th, 2021. Since the first day, I have been requesting help from their IT team. When I contact chat support they always explain they could only do first-level tech support which is okay but then when I ask to get further help, they explain that the case needs to be escalated. The level 2 tech support can only be contacted via email. It takes forever to get a response. It is now 14 days after, I made the purchase and I am still not set up. I am still waiting for IT support from HostGator. They need to have a direct number for help that is level 2 tech support. It is unacceptable.

It is very usefoul and it hase great support if u have problems with your web page.Its very cheap and i recommend it to evryone

I`ve been using Hostgator to develop many websites, I have no complaints the packages and customer service is great

I am IT-technical, but had not set up a website in years. That made the initial setup harder than I expected as there are many menus, options and settings to understand in PageLayer as well as in the initial hosting. Use the help line. They were very responsive and knowledgeable and helped me with a few things (e.g. Google registration) that I couldn't figure out hunting the menus. I am extremely pleased with the look and function of my final website which I based on a "photographer" template. I notice the website loads a few seconds slower than optimized sites like amazon, but that doesn't matter for my purposes. Know that you're signing up for a long period to get the promotional price so the initial outlay will be a multiple of the monthly fee. I know I will want my site for a while, so that wasn't an issue. There were many upsell "opportunities" presented, but none were required, they were well-explained, and the prompts were not too intrusive.

Requested a simple site restoration from backup due to a problem caused while working with their support. Was charged $25 and told 24-48 hours for the restoration. 4 days later and it still has not been done. Each time I call support or chat with support I am told, "We are sorry," or "we feel your trouble," or "you are important to us," or "our admins have it in the queue and we can't do anything about it," with no change. They refuse to allow transfer to supervisor stating, "they will only tell you what I have told you."

You are at their mercy and they don't care about you or your site.

Es una buena para alojar tu emprendimiento, si sos principiante tienen una buena guia y servicio tecnico que trabajan al instante para ayudarte.