On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Speed via FTP and TTFB aren't satisfying. Hosting 3 times cheaper had better scores, then yours. Looks like you don't use even SSD, I'm not talking about NVMe SSD. I haven't had problems with response time during Google PageSpeed test, but now I got them time to time. Also today got SNI error during navigation on the site. I don't know how many of them get my visitors.
I've used in the past. What I don't like is that the Cpanel password is different from my main hostgator account and I don't really know what it is. It may be the ID is different, but that isn't clearly stated anywhere that I remember seeing.
Hey Anthony,
The reason we have two log ins is because some people have developers that work on the back end but do not need access to their billing information. It's a safety measure we put in place.
DJ
Customer Advocate at HostGator
Super fast and great discounts.
I love how I can easily host and buy domains without going through unnecessary stress.
Hey Victor,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Hey Abdul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Até ao momento ainda em descoberta, mas até ao momento, satisfeito.
Obrigado!
Ola Sergio,
Obrigado pela sua avaliação!
DJ
Advogado do cliente na HostGator
Hello Sergio,
Thank you for your review!
DJ
Customer Advocate at HostGator
I like how the menu is set and the aesthetic of the front page.
Hey Delfina,
We are so glad you feel that way! Thank you for your review.
DJ
Customer Advocate at HostGator
It's been difficult to get help from the support team.
Hey Matilda,
It shouldn't be difficult at all. Let us reach out and help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I find the website to be confusing, not user friendly and difficult for someone with limited understanding to navigate.
Hey Daniel,
We would love to see how we can help make things easier for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Pretty simple to get up and running and chat support was quick to fill in the blanks when needed
Hey John,
We are happy we could help! Thank you for your review.
DJ
Customer Advocate at HostGator
When I attempt to log into your website from the hostgator.com mainpage, I hover over the Sign In button and click Portal where it leads me to portal.hostgator.com/login and then upon login it leads me here:
https://gator4170.hostgator.com:2083/cpsess*******351/frontend/hostgator/softaculous/?utm_campaign=hgob-sh&login=1&post_login=*******7494
Hey Renee,
We would love to help out here. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
So far customer service has been very responsive and helpful.
Hi Grant,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Reputation Specialist at HostGator
Chat assistance is not responsive for a confusing website
Hi Arslan,
It's unfortunate to hear this has been your experience with out chat support. Rest assured knowing I have brought your concerns up to our escalations team. They should be in touch soon to help you out with any problems you are running into. Thank you for bringing this to our attention!
Marissa
Reputation Specialist at HostGator
So the beginning where im at after payment im stuck on trying to get the website builder on without looking at any more purchases.
Hey Pedro,
Sounds like you could use some assistance. We are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Great support, and all the features I need are here.
Hey Mark,
Sounds like we are a perfect fit for your hosting needs! Thank you for your review.
DJ
Customer Advocate at HostGator
Hey Jaiver,
We are happy to hear you are having a good experience. Thank you for your review.
DJ
Customer Advocate at HostGator
With no margin for errors the best hosting and website built provider. Thank you
Hey Giannos,
Thank you for such a kind review!
DJ
Customer Advocate at HostGator
Hey Red,
Thank you for such an amazing review!
DJ
Customer Advocate at HostGator
Super happy with the experience so far, it's been easy to use.
Hey Chris,
We're happy that your happy! Thank you for you review!
DJ
Customer Advocate at HostGator
Me ha encantado trabajar con HostGator por su servicio al cliente y por lo versátil que resulta usarlo
Hola Tania,
Gracias por la gran crítica.
DJ
Defensor del cliente en HostGator
Hi Tania,
Thanks for the great review.
DJ
Customer Advocate at HostGator
Hey Andy,
We definitely appreciate the recommendation! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Anton,
We would love to discuss this issue with you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator