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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I cancelled my hosting contract with Marilyn in December of 2020 and host gator has continued to bill me.
Used hostgator in the past and was very satisfied with the service. I am a happily returning customer.
Hey Dennis,
Welcome back to the HostGator family! We are happy to have you.
DJ
Customer Advocate at HostGator
Good reviews and I've used you in the past with no issues.
Hey LeAnna,
That makes us happy to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Es un hosting recomendado pero estoy satisfecho con el servicio, gracias.
Hola Jose,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Jose,
Thank you for your review.
DJ
Customer Advocate at HostGator
I'm very satisfied with your service and I will refer to everyone hostgator services. Pleasure working with great team.
Hey Kushtrim,
We are so happy to hear you are satisfied! Thank you for your review!
DJ
Customer Advocate at HostGator
Very confuse. Support is not so good. Tell me things that doesn't match
Hey Hua,
We definitely don't want mismatching information. We have asked an Escalations Manager to reach out and clear things up.
DJ
Customer Advocate at HostGator
I was hoping for good service, instead I've only had problems
Hey Jonathan,
We would love to solve your problems. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator has been consistently supportive offering the best value for the cheapest price.
Hey Adu,
That is how all hosting should be! Thank you for your review!
DJ
Customer Advocate at HostGator
Because it is recommended most of the coaches on youtube
Hey Mary,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Thanks a lot, nice job on this platform, we have all we need
Hey Igor,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Can't build site for externally registered domains
Hey Samantha,
You can most definitely build sites for externally registered domains. You just have to point your nameservers. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I use HostGator for another organization and like the ease of building the website.
Hi Timothy,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Was looking for a more affordable domain name which I found
Hi Bret,
We are very happy to hear this. Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
10++++++++++++
Hi Vladimer,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I cant find the right person to cancel my account, I have tried many times this should be an easy process
Hi Virginia,
It's unfortunate to hear you have been having this problem while using HostGator. I have brought this to our escalations team and they
Will be in touch soon to help you in any way we can. Thank you for brining this to our attention!
Marissa
Customer Advocate at HostGator
My server has been hacked couple of times and they did not take any action.
Hey Md,
We definitely want to take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The one-click didn't work well and now I am stuck trying to connect the domain. Then your HELP DESK guy just told me that will be between 0 - 24 hours so basically, I waste a day for nothing!
Hey Orhan,
We are more than happy to see how we can help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good customer service, fast response, and the best troubleshooting.
Hey Conrad,
Thanks for your awesome review!
DJ
Customer Advocate at HostGator
It has been recommended to me by multiple people and so far I am not disapointed. I had really good experiences with the support team and you dont feel like you need to be a web expert here. I would 100% recommend hostgator to anyone who is looking to host a website!
Hey Julie,
We are so happy to hear you are enjoying your experience. Thank you for your review!
DJ
Customer Advocate at HostGator
I am a new customer. Unfortunately, Hostgator seems to have a horrible technical support team. I requested for my site to be migrated and it wasn't done. I chatted with the livechat option. Yet, nothing. I called them on telephone. Still nothing. As it stands, I've got two options; get a refund or find someone who can help me migrate my site.
Hey Precious,
That is not the experience we want our customers to have. Let us help out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Oyin,
We would love to make sure the billing is straightened out for you. We have asked an Escalations Manager to look into this for you.
DJ
Customer Advocate at HostGator