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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Because BlueHost had horrible customer service.
Great Interface, simple to use, and genuine, trustworthy
Hey Willy,
Thank you for an awesome review!
DJ
Customer Advocate at HostGator
Best price for the upfront cost. I have used Hostgator pages for web education for years. I was however disappointed to find I had to manually install SSL as I have asked others and they didn't have the problems I did with this process even though it looked super simple in Wordpress. Email didn't immediately work and I still can't use the default client in windows to log into my mail even using the very specific email instruction and videos that look so easy. Honestly considering a refund so far.
Hey Jeffrey,
This sounds like something we can help with. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I need everything to perfect in case of security and quality
Hey Madina,
If you need any assistance at all feel free to reach out! We are happy to help!
DJ
Customer Advocate at HostGator
I was using Hostgator India. I am familiar with it's interface. So i choose Hostgator.com for renewing my package.
Thank you.
Hey Raj,
You are most welcome! Thank YOU for your review!
DJ
Customer Advocate at HostGator
Some times it is too cumbersome. I am trying to reestablish my website and it is not easy now for several days.
Hey Joav,
We most definitely want to get you squared away. We have asked an Escalations Manager to reach out and take care of you.
DJ
Customer Advocate at HostGator
Very competitively priced and patient customer service.
Hey Michael,
That is how all hosting services should be. Thank you for your review!
DJ
Customer Advocate at HostGator
Hola Pablo,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Pablo,
Thank you for your review.
DJ
Customer Advocate at HostGator
Recommended. Haven't been super happy with it and the loading times on my site are taking forever and it's not developed yet.
Hey Corbin,
We hate to hear you aren't happy. We have asked an Escalations Manager to reach out and fix that!
DJ
Customer Advocate at HostGator
Excelente, me encanta el servicio, la velocidad
Hola Luz,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Luz,
Thank you for your review.
DJ
Customer Advocate at HostGator
Research says they are currently the best host company you can go with.
Hey Courtney,
We are a pretty great hosting company! Thank you for your review.
DJ
Customer Advocate at HostGator
++++++++++__++_+_+
Hey Julian,
Thank you for your review!
DJ
Customer Advocate at HostGator
A youtube video made by Tyler Moore i think his name was.
Hey Tina,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Hey Aamir,
We appreciate the chance! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
There are too many integrated applications. Right now there is no support for QuickInstall related to a theme I accidentally purchased twice. Yes, I work in technology. This is a hot mess so far.
Hey Samantha,
Sounds like there is a lot going on. We would love to help figure this out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Been aware of it for a while from YouTubers mentioning it as a sponsor. Nixie Pixel comes to mind but think there were others.
Being able to host unlimited websites for a cost not too different from last provider sounds good. Webfaction who I've been using have been purchased by GoDaddy and can't migrate my account unfortunately.
Hey Dene,
We are happy to have you as part of the HostGator family!
DJ
Customer Advocate at HostGator
Hey Juan,
That sure is a lot of happy faces! Thank you for your review!
DJ
Customer Advocate at HostGator
Because it took 4 months to get my other site up and I recieved no credit for your peoples incompetence. And I figured out the problem. Not you.
Hey Jon,
If we were contacted about the issue we should have been able to look into this. We have asked an Escalations Manager to reach out and see what happened.
DJ
Customer Advocate at HostGator
I am new at building a website so I have had a little bit of a learning curve. I like the HostGator web builder. It is fairly easy to use. However, I did have a problem with the HostGator Editor not letting me upload images from my computer. I called customer support and they resolved my problem right away.
Hey Ethel,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
I am struggling a little bit trying to understand how to build my website
Cost, but so far it's been a $#*! show and string of mysterious security issues. 24hrs of complete $#*! service
Hey Jason,
That is no good. We would love to fix whatever is going on. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
We have pretty good customer service here. Thank you for your review!
DJ
Customer Advocate at HostGator