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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Good price on domains and hosting with easy one click installs.
After setting up an account w/hosting, I received an email 'Getting Started with Optimized Wordpress' with info for my account and links to guided walkthroughs to setting things like email and wordpress up... NONE OF THE LINKS WORK! They either go straight to the customer login portal and then dashboard and no tutorial, or they link to a page like this https://www.hostgator.com/domains/?walkme=******* or in other cases a nonfunctional page. Not one of them actually goes to any helpful info. WTF?
Hi Paul,
What an awful experience! That is not at all how this should go. We've asked an Escalations Manager to reach out and see what we can do to get this resolved for you. Thanks so much for letting us know.
Erinn
Customer Advocate at HostGator
Your site never says anything about access to website design until payment is made and verified.
Hi Rebecca,
Certain features will not be accessible until payment is made. Please let us know if you have any questions. Thanks!
Erinn
Customer Advocate at HostGator
I have been using the service for a while and don't remember.
Hi Oryanna,
Well, that's alright, we're glad you did choose us. Thanks for the good review!
Erinn
Customer Advocate at HostGator
The excellent help and attention I received from your sales rep, Shakayla Jordan. The only reason I did not select give 5 Stars is that I've come across 2 broken links in your documentation.
Hi Mark,
Thanks for the Kudos for Shakayla, we'll be sure to pass those on. Broken links are not cool, if you wouldn't mind can you let us know what they are so we can get them fixed? Thanks!
Erinn
Customer Advocate at HostGator
Excellent service and wonderful customer service and support
Hi Kingsley,
Our support teams are amazing, right? Thanks for the great review!
Erinn
Customer Advocate at HostGator
Because it works for us. We like the way it works for our needs.
Hey Rory,
We are so happy that we fit your needs. Thank you for your review!
DJ
Customer Advocate at HostGator
Nice Experience. Very friendly, practical and useful.
Hey Fausto,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is the best place to buy domain and hosting
Hey Barkat,
We couldn't agree more! Thank you for your review!
DJ
Customer Advocate at HostGator
Before i was using WHM Reseller Hosting. There was an option to create a 'Ticket' to ask a question. I moved to HostGator yesterday. I asked them to 'migrate my old domain to new host' and now there is no sign of i ever did so. No ticket, no record.
Hey Yehuan,
We do see there is a migration ticket open but we have asked an Escalations Manager to reach out and provide more information.
DJ
Customer Advocate at HostGator
It is very difficult to follow the instructions to install WordPress and then to open my site to customize it
Hey Patricia,
WordPress can be tricky but don't worry, we are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
It was what was recommended to me on a youtube video.
Hey Jeffrey,
We sure do love those recommendations! Thank you for your review!
DJ
Customer Advocate at HostGator
Hey Helli,
This saddens us to see. We would love to give you the excellent customer service you deserve. We have asked an Escalations Manager to reach out and see what we can do.
DJ
Customer Advocate at HostGator
Porque es recomendado por escuela de Neetwork, muy fácil de comprender.
Hola Florencia,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Florencia,
Thank you for your review.
DJ
Customer Advocate at HostGator
It is a very advanced and simple way of creating a website and it links you to agents that will guide you if you have problems
Hey Badmus,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
I was hoping to get a reliable service from an experienced host. What an illusion it turned out to be.
Hey Norbert,
We are sorry you didn't have a great experience but we do wish you luck on your future hosting endeavor!
DJ
Customer Advocate at HostGator
Great reputation with my friends. Customer service is spectacular!
Hey Todd,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
El servicio es muy bueno, espero siga siendo así. Gracias
Hola Halcon,
Gracias por la gran crítica.
DJ
Defensor del cliente en HostGator
Hi Halcon,
Thanks for the great review.
DJ
Customer Advocate at HostGator
Poor quality for what should be a free email account
Hey Rob,
Thank you for your feedback. It is much appreciated!
DJ
Customer Advocate at HostGator
Por recomendación..., pero deben mejorar, en que el servicio sea constante, ya que, cada cierto tiempo falla la plataforma y da fallos.
Hola Juan,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Juan,
Thank you for your review.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacob,
Boom! That's what we like to hear. Thanks for the great review.
Erinn
Customer Advocate at HostGator