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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Having a few issues with uploading my site, and that is a bit frustrating
I was very unsatisfied with the service until I was lucky to get Andrew M. Customer service mánager being very atentive and helpful. He Is the greatest employee i ever met in Hostgator
Hey Martin,
We are so glad Andrew was able to assist you! We will pass this praise onto him and his manager. Thank you for your updated review!
DJ
Customer Advocate at HostGator
Because I thought it provides a good service but it wasnt
I am following Tyler Moore tutorial on youtube. Installed wordpress on proriego.co That was over two days ago, and still there is nothing on the website. I appreciate your help. I did receive a message saying the installation was satisfactory.
Luis A. Chaya
Hey Luis,
We are so glad we could address your concerns! Thank you for updating your review!
DJ
Customer Advocate at HostGator
I am following Tyler Moore tutorial on youtube. Installed wordpress on proriego.co That was over two days ago, and still there is nothing on the website. I appreciate your help. I did receive a message saying the installation was satisfactory.
Luis A. Chaya
I just opened this account. I thought I would get an email with my sign on info for my cPanel but it seems like I'm going in circles. Still confused.
Hey Lisa,
That is something we can clear up for you! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good experience so far. Only issue is the support agents replies always take 2-3 mins before getting answer to any chat line.
Hey Kishion,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
I am not at all happy as you billed me 107$ that I never asked for.
Hey Bahador,
Unexpected bill perhaps? We would love to find out. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Porque me lo sugirió Neetwork; ya veremos cuando me acostumbre a sus utilidades.
Hola Wilson,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Wilson,
Thank you for your review.
DJ
Customer Advocate at HostGator
Porque termine mi negocio, lo cerre por la pandemia
Hola ana
Lamentamos saber que ya no está con nosotros, pero le deseamos lo mejor en sus futuros proyectos de alojamiento.
DJ
Defensor del cliente en HostGator
Hey Ana,
We are sorry to hear you are no longer with us but we do wish you the best on your future hosting endeavors!
DJ
Customer Advocate at HostGator
The ONLY reason I came to hostgator was for a catchall email account. I was assured that I could do that by at least 4 different employees. They lied to me over and over again just to get my business.
Hey Keith,
We hate to hear you were given misinformation. We have asked an Escalations Manager to reach out and see how we can assist.
DJ
Customer Advocate at HostGator
A friend and then your chat host Ryan in Arizona, very helpful
Hi James,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It the best... can't be beaten on any offering. Totally in awe of how a business can be so well run. Thanks
Hi Lisa,
We are so happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Learning the basics of Web Building; and learned a lot more. Thanks to: Tyler Moore!
Hi Christianaire,
We are very happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It was a while ago that I purchased this plan, so far it's good
Hi Paola,
We are happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Having issues editing site from iPAD using Wordpress. Not great so far.
Hey Al,
That sounds like a tricky issue but we want to see how we can help. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Can't edit my site after installing wordpress. All I get are lots of error messages about SSL...
Hey Douglas,
We would love to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Very unhappy, cannot log into my account by filezilla. Looked at your video and it seems that you changed interface of control panel, I cannot see site IP, only current user. Finally I found site IP after 40 minutes, now I cannot log because of password/username. I cannot find password, it is not shown in introductory e-mail. It seems it is not same as my password I use in sign in page at hostgator.com. Through that page I can go into c-panel, but when I sign out of c-panel and try to log in directyl into it, I cannot, different password and username, and I have read that that password is needed for filezilla. You have created real mess, process which should take 5 minutes (already have experience with filezilla) will take hours and will have to contact live support. Also very unhappy about billing menu, could not find cancel button, I just checked, so after one year it will be chore to cancel automatic renewal and avoid 200% price hike. I think I will just request my money back.
Hey Slobodan,
We would love an opportunity to get you situated! We have asked an Escalations Manager to reach out and do so.
DJ
Customer Advocate at HostGator
Contacted support, have tutorial content for software. Learning.
Hey James,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very cumbersome. I have THREE accounts and it's like pulling teeth to get everything synced and to remain synced. I have websites that keep popping up as "Not Secure". The cPanel name is quirky when everything else requires my email address. An agent CHANGED my associated email address and never bothered to change it back.
I've spent a lot to get my sites up. These things need to resolved and I need a much smoother user experience. Otherwise, I might just switch hosting platforms. Very cumbersome!
Hey Jeffrey,
We would just love to help you with your issues. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Better and reliable hosting. The good reputation for stability and 24/7 tech support help.
Hi David,
Thanks so much for the kind review. We're so happy you're pleased with your service.
Erinn
Customer Advocate at HostGator
I've used them in the past and had a good experience.
Hi Patrick,
Welcome back! We're so happy you're here.
Erinn
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
That does sound frustrating. Let us help out! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator