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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Hello,
Yes my sites is live, I just didn't get my salary to pay it due date and I've asked the live support before 1 day due date about grace time to let me allow pay and keep my work online. And he told me that I've 10 days to pay within as a grace time.
Thanks. For any update eMail me please..
I was recently having trouble logging in to my email portal. Wasn't able to reset my password without chatting with tech support. While Chatting with tech support, in order to further assist me, they needed my email / hostgator admin login credentials. Who thinks this is an okay method of support?!? What year is it?!?
Hi Seth,
That is 100% unacceptable and not how our agents are trained to do things. We will be investigating and taking appropriate action with the rep in question. We did send you a PM here asking for the primary email address on your account so we can locate the interaction and identify the age. Please know that this is not our policy and not how things are to be handled. Thank you for taking the time to share. We hope to regain your trust and get an updated review from you in the future.
Erinn
Customer Advocate at HostGator
My site kept crashing and showing fatal error with every theme or plugin installed but the live chat tech support resolved all the issues. They even upgraded my php and a representitive called the next day to check on me.
Hi Esther,
That's super frustrating. We're so glad that we were able to get that resolved for you. Thanks for taking the time to leave us a review. We hope to earn a 5 star from you in the future.
Erinn
Customer Advocate at HostGator
I've used HostGator now for 3 different Wordpress sites. Great company to do business with! I've always received great customer support. I would highly recommend them.
Hi Michael,
Awe, thanks! We're so glad that you're happy. We really appreciate the great review.
Erinn
Customer Advocate at HostGator
Estoy trabajando en mi negocio, quiero vender lenceria femenina en linea y que sirva como blog para las mujeres...
Hola gina
Bienvenido a HostGator. Estamos muy contentos de que estés aquÃ. Gracias por la excelente reseña.
Erinn
Defensor del cliente en HostGator
Hi Gina,
Welcome to HostGator. We are so glad you are here. Thank you for the great review.
Erinn
Customer Advocate at HostGator
He tenido una buena experiencia con el servicio al cliente la verda me ha parecido que responden todas las inquietudes y se toman el tiempo para hacerlo.
Pues soy nuevo y hasta ahora han respondido todas mis inquietudes. Gracias
Hola Yeison,
Gracias por la excelente reseña. Estamos muy contentos de que nuestros equipos de soporte lo estén cuidando muy bien. Estamos muy contentos de que haya elegido HostGator.
Erinn
Defensor del cliente en HostGator
Hi Yeison,
Thank you for the great review! We are so pleased that our support teams are taking great care of you. We are so glad you chose HostGator.
Erinn
Customer Advocate at HostGator
Hostgator was one of the first hosting companies I used for my websites. I have been with them for a number of years and have been very pleased with their hosting, customer service, and technical service. They are one of the few companies still offering live phone service which is terrific. Give them a try. I think you will like them.
Hi William,
Thanks so much for the glowing review. We pride ourselves on providing world class support so we're glad that you enjoy it.
Erinn
Customer Advocate at HostGator
Hosting is always somehow complicated to deal with, hostgator has been a good experience things flow very well.
Hi Emily,
Hosting can be challenging for sure. We're so glad to hear things are going smoothly with us. Keep up the great work. Thank you.
Erinn
Customer Advocate at HostGator
No problems and good prices. Much cheaper than their Australian counterpart. Always easy to get k knowledgable help.
Hi Richard,
Thanks for the great review. We're so happy that you're enjoying our support teams and great pricing. Thanks for being here with us.
Erinn
Customer Advocate at HostGator
Its good customer service only for new customers (not the existing). I was not able to reach live chat after three weeks of purchasing the domain, they have put automated system says delays are occurred and will be connected to agent within 15 minutes. I lost my consecutive third attempt to reach live chat. Horrible customer service.
Hi Ruwan,
Oh no! That is 100% unacceptable. We'd love to speak with you and ensure your needs are met. ALL of our customers are valuable to us from new customers to one's who've been with us for 15 years. We're going to reach out via private message to see what we can do to help. Thanks.
Erinn
Customer Advocate at HostGator
In a market segment that's plagued with subpar customer support and service, HostGator offers live chat or telephone support 24 hours a day / 7 days a week.
If your issue requires more in-depth, technical support, your request will be escalated to the proper support staff.
I'm going on 15 years with HostGator and can say that any issues that have occurred during my hosting relationship with them have been ultimately resolved and generally resolved in an expedient manner.
Any company can provide you bandwidth and a hosting platform but it takes great customer service to make the relationship last!
Hi Bryan,
Wow! Thank you so much. We're proud of our support teams and we're thrilled to hear that you've always had good interactions with them. Thank you so much for the stellar review and for being the best part of HostGator.
Erinn
Customer Advocate at HostGator
Over a two year period, a child company of Endurance International, Hostgator.com, charged me for services that had previously been cancelled. After numerous contacts they said they would refund the fraudulent charges to the card used. However that card had since expired and was removed from my profile with them so as not to be used for other fraudulent transactions. When I requested a paper check be mailed to me I was told I'd "need to wait and see."
Update:
We were able to reach Matthew and make things right. He will be receiving a paper check as requested. Thank you.
Customer service has gotten worse and worse through the years. Used to be an amazing product with great service, now you're lucky to have something handled within a few days
Hi Kevin,
We're so disappointed to hear that our support is not meeting your needs. We'd like to talk to you about your experience and see what we can do to make things right. We'll be sending you a private message requesting more information. We look forward to speaking with you soon. Thank you.
Erinn
Customer Advocate at HostGator
Host gator is shoulders above most of the hosting sites out there. On a personal level I will entrust all of my current as well as future domains to them
Hi Nadeem,
Thank you so much for your kind review. We're so happy that you're happy. Thanks for being the best part of the HostGator family!
Erinn
Customer Advocate at HostGator
First, i really appreciate host gator 24/7 support team fantastic i love them all one of their customer supporters solved in my in WordPress even that is not his job but he or she did it for me thanks again
Hi Afraheem,
Thanks so much for the kind review. Our support teams really are amazing huh? We're so glad you're part of the HostGator Family!
Erinn
Customer Advocate at HostGator
Need more flexibility in support and customer service
But it's good job for speed and feed back in any time
Hello Hassan,
Thank you for taking the time to share your thoughts with us. What else would you like to see as far as support? We are available 24/7/365 via live chat (https://helpchat.hostgator.com/) or via phone. You can reach us at the following numbers: Toll Free: (866) 96 - GATOR (42867), Local: (713) 574 - 5287, International: 00+1-713-574-5287. We stopped email support because of the huge amounts of spam we were receiving, it was keeping us from helping those actually in need in a timely manner. Thanks so much.
Erinn
Customer Advocate at HostGator
Very many years ago, before Wordpress, I had a host who gave me a free domain, then held me to ransom when I needed to renew it the next year. Someone recommended Wordpress then, and I've used them ever since. At one time, I had 23 websites using HostGator. Now, I'm down to a handful of specialty sites such as http://travelwith.yanmac.com
As with most businesses, their computer gets mixed up sometimes when I make changes - for instance, when I moved to the other side of the world and changed my bank account, their computer got worried about my annual payments, and kept telling me every few days that they couldn't get through to my old account. Elsewhere on their computer they had all the details correct, and the annual payment went through without problems - except that the computer then told them that I had made a new purchase, so they asked me to write this review.
It may be difficult sometimes to get support, but I find that the smartchat contact always works everything out well for me.
Hello Ian,
Thank you so much for taking the time to write such a thoughtful review. We always take great delight in hearing from one of our long term customers. Thank you for sticking around through the years, even when wacky things happen. We appreciate you!
Erinn
Customer Advocate at HostGator
The service and options of this Server are very good.
Both support and inquiries are answered quickly.
We are already using the service for more than 5 years.
It is always available, there is no problem of system crash.
The platform is very intuitive and very practical.
Hi Karl,
Wow! What a delightful and thoughtful review. Thank you so much for your kind words. We're so glad to have you as part of the HostGator family.
Erinn
Customer Advocate at HostGator
I'm very happy to finally got a very good hosting provider after many years trying disastrous ones. Also their customer service is adorable.
Hi Ramon,
We're so happy that you're happy! Welcome to the HostGator family, we're so glad you're here. Thank you for the great review.
Erinn
Customer Advocate at HostGator
I just want to thank management of hostgator.com for this wonderful platform. The stability and good customer care services is what i admire the most... i love hostgator
Hi Patrick,
Wow, thank you so much! We're delighted to hear how happy you are. Thanks for being here with us.
Erinn
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Royal,
Thanks for the great review. It's our pleasure to be able to be flexible from time to time with payments. Thanks for being here with us.
Erinn
Customer Advocate at HostGator