On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hostgator has friendly and capable chat tech support and affordable service. I will never go anywhere else. They leave me be to do my thing and save my bacon when I'm in trouble.
Hostgator provides a good support for my website. The WordPress system is a good template to use for a web page, even though it's generally associated with blogs. The website has continued to function and be easy to update since I launched my website on HostGator.
Hi Charles,
We're so happy that you're happy! Thank you so much for the kind and thorough review.
Erinn
Customer Advocate at HostGator
We have good experience so far with Hostgator. The Technical support team shows interest in helping us out for any issues that we are facing.
Hello Vivek,
Our support teams rock, right? Thanks so much for the great review.
Erinn
Customer Advocate at HostGator
What I like about HostGator is the simplicity of the interface of the platform and the responsiveness of the technical support
Hi Charles,
Yea! We're so happy that you're happy. Our support teams are amazing, right? Thank you.
Erinn
Customer Advocate at HostGator
I love their security aspects and speed. I do not require their support, so cannot tel about their support, will revert with some opinion on that.
Hello Ferdous,
We're so happy that you're happy! Thanks so much for the kind review. We're thrilled to have you as a member of the HostGator family.
Erinn
Customer Advocate at HostGator
Never had any problems, dependable service I can trust! Highly recommend if you are looking for a hosting service.
Hi Keri,
Thanks so much for your kind review! We're so glad to hear things are going well for you. Thank you for being here with us.
Erinn
Customer Advocate at HostGator
I migrated our company's website over from NameCheap because of security breaching issues and because HostGator provides cleaning. It's been a over a year and when it renewed, our entire website and email was down because they didn't make sure to switch our email over to their host as well. When we told them about it they said email wasn't paid for. So we asked for the bill. They said there was no bill. So we said "Create one!" They said they couldn't. Finally, it all got taken care of. Not everyone is a professional website builder or coder, so they definitely need to keep that in mind. Some of us are just regular people who know nothing about this stuff, but need to have a business website.
Another thing is that they offer different priced security packages, though they're telling you that if you don't get the most expensive one, you'll still have breaches... I don't understand that. Then why even offer packages that DONT WORK?
Hi Pao,
Thanks so much for taking the time to share your experience with us. You've made many good points and we have shared those with decision makers here at HostGator. We're glad to have you here and we thank you for your patience as we worked through your concerns.
Erinn
Customer Advocate at HostGator
I would like to leave feedback to hostgator that any interactions that i have had with the customer service Team has always been well handled and dealt with the same day.The hostgator team as far as i am concerned have always been helpful and quick to respond. Would i recommend hostgator for your website hosting... Yes i would.
oozetech.com Many Thanks for your team excellence.
Hi Barry,
Thanks so much for the kind review. We're so pleased to have you here with us.
Erinn
Customer Advocate at HostGator
This has become a very useful resource. The support staff are very friendly, timely and helpful. I would certainly recommend it to others.
Hi David,
Woohoo! We're so happy that you're happy. It means the world to us that we get to be a small part of your success. Thank you so much.
Erinn
Customer Advocate at HostGator
I have always had good luck when speaking with HostGator. They have helped me with my problems. Since I am not a computer techie and I don't understand a lot of things about computers, HostGator was very patient in helping me through my problems.
Hi Carolyn,
Our support teams really are fantastic, aren't they? We're so pleased to read this review. Thank you so much.
Erinn
Customer Advocate at HostGator
I have had the website for 1 year and I am renewing because of the friendly support team and incisive help with the creation in problem areas that were resolved the site is user-friendly I am very happy with it and will continue using
Hi Donnie,
Yea! We're so happy that you're going to be continuing you service with us. Our support teams really are the best, aren't they? We really appreciate the great review and are so glad to have you here.
Erinn
Customer Advocate at HostGator
Easy to set up my custom site. CPanel works with WordPres but it might take a while for the domain to be registered (took 48 hours for me).
Hi John,
Thank you so much for your kind review, we're happy to have you here. We really wish that had control over domain registration, but unfortunately, that's out of our hands!
Erinn
Customer Advocate at HostGator
Hosting is fine but I had an issue with not being able to access my emails because an old Magic Mail Monitor file was opened several times on a computer and it took me more than two weeks to resolve it and the higher level attention I needed took three days to answer and then they never got to answer my reply as two days later I was able to nail the problem and resolve it. Not bad first level customer care, very slow second level customer care.
Hi Julian,
Thank you so much for taking the time to share your experience. Please know that we feel this is completely unacceptable and we'd like to make it right for you. We will be reaching out soon. Thank you.
Erinn
Customer Advocate at HostGator
Easy to set up my custom site. Email works flawlessly. CPanel works with everything I tried. Keeping domain name with another registrar, yet there were no problems using the HostGator nameservers to direct traffic to the site's new home.
Hi John,
Wow, what a great review! It sounds like things are really going great for you. We are so happy to have you on board. Welcome to HostGator!
Erinn
Customer Advocate at HostGator
Technology moves quickly and I have found that the site cannot be stagnant as in the past... it needs constant updates and monitoring and it takes someone to make sure malware does not infect the plugins. Hostgator has fine customer service, but nothing beats paying someone to handle the site for when things go south
Hi Robin,
We think it's fantastic that you've chosen to be so proactive with your website. Our Admin teams work wonders don't they? Thank you so much for the great review.
Erinn
Customer Advocate at HostGator
The hosting and web building service is adequate, nothing more. Basic package is bare minimum. Everything costs extra. I experienced numerous error messages during the development of my site, and my site was not live for several days, unbeknownst to me (HostGator did not notify me of this). Customer service is awful: outsourced people who are difficult to understand and lacking in necessary knowledge. Supervisors aren't much better. It's a company that maximizes its profits by cutting every possible corner.
Hi George,
We appreciate you taking the time to share your thoughts with us. We do offer more robust packages, the basic package, is just that, basic. We'd like to talk to you more about your experiences with our support teams as we're very disappointed to hear that you're not a fan. We will be reaching out to get more information from you. Thank you.
Erinn
Customer Advocate at HostGator
Now I run 3 website on my baby plan hosting and no problem with it. Anyway, I need more time to test the result because I just move to host gator
Hi Saranwit,
Congratulations on your three sites! We appreciate the good review and are thrilled to have you on board.
Erinn
Customer Advocate at HostGator
Can enhance things as log in, I don need to confirm my purchase every week, this is useless, please don't annoy with that
Hi Jaime,
We really appreciate you taking the time to share your thoughts with us. We'd like to know more about what you mean by confirming your purchase every week. We'll be in touch. Thank you.
Erinn
Customer Advocate at HostGator
Good service, customer support is good when needed. So far we don't have bad experience with HostGator and we will continue working with them.
Hi Marry,
Thank you so much for the fabulous review. We're so happy that you're happy and we're glad that you're here with us.
Erinn
Customer Advocate at HostGator
My experience with Host Gator has been appalling. Host Gator doesn't seem to take the trouble of helping you.
Hi Enrique,
We are most definitely interested in help you! We've sent you a private message requesting more information and would love it if you'd respond so we can help. Thank you so much.
Erinn
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Becky,
Awe, thanks! We're happy to be of service to you. Thanks for the wonderful review.
Erinn
Customer Advocate at HostGator