HostGatorReviews 13,387

Helpful **********************************************************************************

It was very good and easy to use. Some things didn't make snese and a couple of times I needed to work with an assistant to sort. I found everyone helpful.

The agents were all very helpful with getting my site back online and identifying the issue

I am satisfied with Hostgator's service, the purchase of my domain and the management of it is very easy. I had a problem and the customer service solved it quickly and well.

The individual who assisted me was very helpful and updated my services in order to avoid future downtimes on my site.

I have used HostGator for seven years to host my blog. Everything has gone well and as promised. If I need help or advice, the customer service representatives have always been helpful. I highly recommend them.

Everything was simple and very easy to use. My website is now loading faster than with my last hosting company.

Excelente servicio. No hemos tenido ningún tipo de problemas con HostGator. Esperamos nos sigan dando la misma calidad de servicio.

Good. Staff quickly got back to me by email regarding any issues.

Our website went down due to communication mishaps between HostGator and ourselves. After several phone calls, the issue was resolved and the website was back online.

Amazing customer service. So happy to have switched hosts.

Like most people, getting a website and hosting service is not something I do often. I had decent experience with Hostgator 10 or so years ago, so naturally I purchased their hosting plan when I needed a new website…except nowhere it said that I can't transfer my domain from another provider for 60 days. Customer service was beyond rude, unhelpful and condescending and refused to either provide a refund or push my start date by 2 months. In the grand scheme things, it is not a big deal, but you don't treat customers in that manner. And then they send me a request to review them on sitejabber, but I could only do it if I put a positive review. Hostgator, your CS is beyond awful and 3 month after paying for a hosting plan my site is still not live. Guess whether I will be renewing my annual subscription with you?

The price is great. A substantial saving from my previous host. There was a problem with how they communicated the use of a form though. They repeatedly sent me a form related to site migration and I repeatedly filled it out. However, there was no send button or link. I ultimately contact service and found out they wanted the desired information sent to them via email reply. This begs the question, why send a form with spaces for answers when the form can't be submitted? This was unclear and bothersome.

Support tech had our site up and running in no time. I've not contacted Hostgator in ages, so was happy they could assist me quickly.

HostGator has change in the hands of ownership several times and living through those transitions, have become progressively worse. For My Example: Cost of services - they bait & hook you, nice at first to get you all set up. Then the relationship turns harsh. Like a pimp to a hooker. Rates went up, (Not justified by Covid or some other B.S. Excuse- it's pure greed) and services support went down.

HostGator has made numerous changes in account management with failed notice to their customers; in addition, they use their customers as unpaid staff to help to iron out all the bugs for those new changes when they don't work. I'm exhausted of being forcefully enrolled into HostGator's public lab experiments.
HostGator's IT change management and rollouts are a complete debacle - and if they can't tell make a smooth transition on their internal & billing systems, then how could I not question the validity of services? Makes me wonder about infrastructure too- I wonder if they have their webservers physically located in a rural area in a grass hut above a running body of water.

Now HostGator is squeezing customers for more money- torque the bolts on billing even further by incrementally breaking down each service so they can micro bill standard bundled services. Nothing but a money grab.

Never looked for a new vendor, but at this point of billing failure, it is a wake up call and I started looking for alternatives.
Note to self: I wished I had looked years ago; I misplaced trust in HostGator to treat me as a valued customer. I'm working to relocate all my services - surgically remove this HostGator parasite.

If considering HostGator for services, I urge to expand your search to review and compare other alternative services. In my experience, will save tons of headaches, hours of phone support cleaning up the messes HostGator will create for you and will greatly impact you and your business. Not to forget to mention, becoming fleeced by non justifiable rising costs for same services. Lastly, save you from the piss poor customer support services. My cat can give better IT support.- and - I don't own a cat.

I dont like that you are not honoring old customers. We can buy new plan with special prices, but we can not renew already bought plans. We are forced to pay expensive prices for renewal, or to buy new plan for better prices, and then migrate our services from one plan to another, wich is not easy and require downtime for our services 2-3 days. I am surely hoing away from hostgator soon because of that!

Disappointed to hear from clients that our website was down and we received no notice from HostGator.

HostGator is one of the most prominent web hosting service providers in the industry. It offers a range of hosting services, including shared hosting, WordPress hosting, VPS hosting, cloud hosting and dedicated hosting. The provider offers affordable pricing, starting at $3.75 per month, with various plans to suit different needs.

HostGator's user interface is a mix of a customized dashboard and cPanel, making it easy to navigate and manage hosting services. The provider also offers a website builder, Gator Builder, which is simple and easy to use.

In terms of performance, HostGator has demonstrated impressive results. It has a 99.99% uptime and an average response time of 525ms, which is slightly better than the market average. The provider's data centers are located in the U.S., making it suitable for audiences based in the U.S.

In terms of security, HostGator provides the basic essentials like SSL certificates and a server-level firewall. However, additional security features come at an extra cost.

Overall, HostGator is a good option for small-to-medium-sized websites and businesses, offering affordable pricing, easy-to-use interfaces and impressive performance. However, users may need to pay extra for additional security features.

Took such a long time to fix things - i had to spend more money to update my malware protection - you were not able to update from a back up - kept telling me that the malware had been removed and all was well but it wasn't - the malware protection wiped out the malware but also removed a lot of my website data. I had to get the person who set up the website in the first place to fix it in the end - at a further cost to me - so all round not happy with Hostgator support

We chose HostGator years ago because we heard that their support was unmatched. Fortunately, we've only had to make use of it a few times, but every support staffer has been quick, efficient, and skillful.