Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HostGator

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
grey stargrey stargrey stargrey stargrey star

HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Gianpietro V.
Unfollow Gianpietro V.
Share Review
Report Review

For the plan what can be upgraded long time ago, i am your customer for 10 years now.

Date of experience: January 8, 2024
Egypt
1 review
0 helpful votes
Follow Mohamed M.
Unfollow Mohamed M.
Share Review
Report Review

After your new website update the message us menu is always up and I can't function properly

Date of experience: January 8, 2024
AE
1 review
0 helpful votes
Follow Noble H.
Unfollow Noble H.
Share Review
Report Review

After upgradation the billing poral is really pathetic. Not user friendly, many bugs. It was ok before the upgradation. First time seeing an upgraded thing is looks worst than the old one...

Date of experience: January 8, 2024
Nevada
1 review
0 helpful votes
Follow Kevin L.
Unfollow Kevin L.
Share Review
Report Review

Great price for an all-purpose plan (since I didn't know what I wanted yet).

Date of experience: January 8, 2024
Canada
1 review
0 helpful votes
Follow Frank U.
Unfollow Frank U.
Share Review
Report Review

Recommended by a web design teacher in a class I took years ago

Date of experience: January 8, 2024
Malaysia
1 review
0 helpful votes
Follow Yong V.
Unfollow Yong V.
Share Review
Report Review

I compained that teh price for web hosting had went up almost 40% compared to the previous price

Date of experience: January 8, 2024
Australia
1 review
0 helpful votes
Follow Rebecca A.
Unfollow Rebecca A.
Share Review
Report Review

Large company but the spam issues are painful and hosting is disrupted every few weeks

Date of experience: January 8, 2024
Canada
1 review
0 helpful votes
Follow Jo Y.
Unfollow Jo Y.
Share Review
Report Review

It seemed like a convenient option at the time I was looking for a new host for my website.

Date of experience: January 8, 2024
California
1 review
0 helpful votes
Follow Sik V.
Unfollow Sik V.
Share Review
Report Review

Your representatives have all been courteous and helpful

Date of experience: January 8, 2024
Texas
1 review
0 helpful votes
Follow Darren P.
Unfollow Darren P.
Share Review
Report Review

I'd been with GoDaddy for a several years, but the plan I was on did not offer IMAP email and only offered POP3. So I switched.

Date of experience: January 8, 2024
Rhode Island
1 review
0 helpful votes
Follow Anna N.
Unfollow Anna N.
Share Review
Report Review

I don't like the changes
January 16, 2024

I don't like the changes. Also, there was an increase to my bill that I was not made aware of from 17.95 to 27.+. That's a huge increase and I'm looking elsewhere for hosting.

Date of experience: January 8, 2024
Tennessee
1 review
0 helpful votes
Follow Marcus F.
Unfollow Marcus F.
Share Review
Report Review

I am having trouble installing WordPress. I have my own domain name

Date of experience: January 8, 2024
Mexico
1 review
0 helpful votes
Follow Eduardo V.
Unfollow Eduardo V.
Share Review
Report Review

User Portal used to be really easy to use, This new interface lost all my inovice history, literally +10 years of history. Invoices were a breeze to download before, now i all i get is an html woth all inoices in one document. Feels like a step back

Date of experience: January 8, 2024
Maine
1 review
0 helpful votes
Follow JOSEPH Q.
Unfollow JOSEPH Q.
Share Review
Report Review

Had to move email domain and had to pick someone and did not approve of GoDaddy's advertising or on line attitude. Not happy about consolidation but had to go with someone I thought would be reliable.

Date of experience: January 8, 2024
Iowa
1 review
0 helpful votes
Follow KELLY T.
Unfollow KELLY T.
Share Review
Report Review

Because you changed how we log in
January 15, 2024

Because you changed how we log in. Now on my phone, I have to use 6 different screens to finally get to the screen I want.

Date of experience: January 8, 2024
California
1 review
0 helpful votes
Follow Vickie C.
Unfollow Vickie C.
Share Review
Report Review

It was rated well but has not lived up to it's service or rating

Date of experience: January 8, 2024
Canada
1 review
0 helpful votes
Follow Afane K.
Unfollow Afane K.
Share Review
Report Review

Worst service in the world
Never ever going to buy anything

Date of experience: January 8, 2024
Texas
1 review
0 helpful votes
Follow Tim A.
Unfollow Tim A.
Share Review
Report Review

Your recent update to the management structure has made my email accounts under domain tnt4wellness.com invisible. I cannot access or manage the 3 email addresses associated. Please correct this ASAP. The addresses are *******@tnt4wellness.com, *******@tnt4wellness.com, *******@tnt4wellness.com. Thank you.

Date of experience: January 8, 2024
New York
1 review
0 helpful votes
Follow Arthur R.
Unfollow Arthur R.
Share Review
Report Review

You have hidden the cPanel options
January 15, 2024

You have hidden the cPanel options. I can only choose cPanel Email, then I need to navigate to the rest of cPanel. Come on!

Date of experience: January 8, 2024
Hawaii
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

It's been a troubling experience trying to renew my plan. I've spent numerous hours on the phone and via email to get this straightened out. And just when I thought it was solved, I have to reach out again to solve the same exact issue.

Date of experience: January 8, 2024