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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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For the plan what can be upgraded long time ago, i am your customer for 10 years now.
After your new website update the message us menu is always up and I can't function properly
After upgradation the billing poral is really pathetic. Not user friendly, many bugs. It was ok before the upgradation. First time seeing an upgraded thing is looks worst than the old one...
Great price for an all-purpose plan (since I didn't know what I wanted yet).
Recommended by a web design teacher in a class I took years ago
I compained that teh price for web hosting had went up almost 40% compared to the previous price
Large company but the spam issues are painful and hosting is disrupted every few weeks
It seemed like a convenient option at the time I was looking for a new host for my website.
Your representatives have all been courteous and helpful
I'd been with GoDaddy for a several years, but the plan I was on did not offer IMAP email and only offered POP3. So I switched.
I don't like the changes. Also, there was an increase to my bill that I was not made aware of from 17.95 to 27.+. That's a huge increase and I'm looking elsewhere for hosting.
I am having trouble installing WordPress. I have my own domain name
User Portal used to be really easy to use, This new interface lost all my inovice history, literally +10 years of history. Invoices were a breeze to download before, now i all i get is an html woth all inoices in one document. Feels like a step back
Had to move email domain and had to pick someone and did not approve of GoDaddy's advertising or on line attitude. Not happy about consolidation but had to go with someone I thought would be reliable.
Because you changed how we log in. Now on my phone, I have to use 6 different screens to finally get to the screen I want.
It was rated well but has not lived up to it's service or rating
Worst service in the world
Never ever going to buy anything
Your recent update to the management structure has made my email accounts under domain tnt4wellness.com invisible. I cannot access or manage the 3 email addresses associated. Please correct this ASAP. The addresses are *******@tnt4wellness.com, *******@tnt4wellness.com, *******@tnt4wellness.com. Thank you.
You have hidden the cPanel options. I can only choose cPanel Email, then I need to navigate to the rest of cPanel. Come on!
It's been a troubling experience trying to renew my plan. I've spent numerous hours on the phone and via email to get this straightened out. And just when I thought it was solved, I have to reach out again to solve the same exact issue.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

