HostGatorReviews 13,387

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New interface is sucks. Asking me everytime I login to buy a privacy service is beyond belief and lack of respect to your clients

I'm very disappointed in the customer service for the migration services.

Both my websites are having security issues. I had to rebuild my entire website again once, and now my primary website is infected. Hostgator agent logged a ticket and said i will be reached out by the technical person, but no one is helping me.

The steps needed to get from logging in to the part of the website I want to access is just more than needed. After passing on any advertisement that is in my face the first time I log in, it should be avoided the next thirty times I log in. I should be able to log in and immediately be on my home page without being slapped in the face with an advertisement or pushing of products every single time.

The new overall experience is bad, things were much better before the recent changes. I'm a long time user and now everything changed but not for good, at least on my humble opinion.

HG was great several years ago. Now, every time something is changed in their end my site breaks. Then they blame me. Days to fix. Tired of spending time fixing their mistakes. CSR does not understand issue. Language issues. Took my site and domain elsewhere.

Information is hard to find. Layout and navigation is pretty confusing. Lot of things related to billing that were available before like previous orders etc is now gone. The site seems geared more now towards marketing of products rather than customer service.

Phone system down, cannot call; was disconnected in chat on 1/8/2024 when the rep was supposed to restore our website.

Cheap and easy to use. Now you've changed it. I will be looking elsewhere

I think it is bad service and i will leave your website

Para ingresar al cpanel es muy dificil siempre esta bloqueado y debemos solicitar soporte para que nos den ingreso

I have been a long-time customer of yours. To say that I'm disappointed in your price increase would be an understatement. Since I've noticed that you have been charging me way more than what was your price for the previous (many) years, I have been trying to move away from you HostGator (as many thousands of other customers are).
Hopefully I'll manage to move away from you, as soon as possible.

Unable to find sections and information about my account that I'm looking for such as billing and invoices

The new panel is not user friendly, i increase my contact with support like 300%

Its ok, lacking a lot features other hosting companies offering

Worst services ever. From support team, and your products. Been following up on my refund for a month now.

I dont know what changed but everything is terrible now

We have used Hostgator for over 10 years and use to get 1Tb storage with unlimited sites on our hosting packages. Now we are getting limited storage and websites. You are no different than Blue Hosting to be honest. This is making us now look at alternatives as we might not be with Hostgator for another 10 years as you change things