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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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The changes have this site very difficult to use. The knowledge base does not align with structure of cpanel.
New UI/UX not convenience. Missing something not easy to use.
I liked the old website better. I cannot sign in and go to CPANEL. I have to select email, then backtrack...its not ideal
New login stinks. Also, too many clicks to get to my cPanel, which is 99.999% of the reason I sign in to my account.
I don't know. I'm not even sure why I'm here. Trying to get to support.
The new login page is horrible. I can't use my saved passwords and it takes several clicks to get to the login page including ads for services I do not want.
The old dashboard was better. It's now too complicated to finding things.
Poor protection from viruses, looks like try to sell a product.
Difficult trying to learn where everything is located
It is not perfect and I have had some issues. But overall I like my experience.
Price, ease of use, and reviews. But it's been a mix of good and bad since we've had the service.
You make it too hard to get down inside the guts of the site where I need to often visit.
I kind of like the previous UX better, this is too sales oriented and it gets confusing
3 years ago, it was price for a shared cert hosting
This used to be an easy to use platform. It is now complicated. Stupid changes and doubled in price.
My downed site connection and missed scheduled posts are a continue problem.
I originally chose host gator because of the unlimited subdomains, which allows me to help small companies and nonprofit afford to have a web presence. Since the change to the new plans, I have had nothing but problems.
I have always used HostGator after being disappointed by GoDaddy back in 2009 for poor customer support.
Customer service gives wrong information almost every single inquiry. Website went down due to their errors over 3 times in 2months. And now i have to wait 60 days to get out of this relationship with hostgator.
Customer service provides very strong support via the phone. Screw GoDaddy, horrible and rude support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members