Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the on line service guy. It's a pretty quick response. I left my request and when I came back, my website was come into life again. Thank you guys. Such professional.
Excellent experience with no problem with high quality and conditions
Thank you all
So far, it's been a good service, but we're coming up for renewal and we'll see how things go. Overall, Hostgator has come through in spite of some bad experiences from colleagues of mine.
Hostgator is a good value reliable internet service provider. I have had very few performance issues and outages in the 3 years I have been using their services, Thank you.
Everything was so easy setting up and building the website with Wordpress was easy also. Unfortunately I did the site for an organization that doesn't use it much and will not be renewing the domain name or the hosting space.
Its simple and easy to use and affordable. I would recommend HostGator!
Could use some assistance 🤔 with layout and sales from merchandise i may sell
Not the best, finger pointing of which division of the company was responsible for what without solving my problem.
I have never had any issues with Hostgator. Their dashboard and features are user-friendly and require minimal technical knowledge to make changes. I am very satisfied with being their customer for such a long time.
Your response was quick when we needed you the most. Thanks!
It is very good service. It is fast and good performance. Website and Jobs are running
Great experience and solution based and easy working platform
I have discovered on three occasions while being with HostGator that my site has gone off-line... it is only when I go to look at it that I discover this. It was due to some security certificate issue.
HostGator is good but unfortunate of increasing product prices without prior notices.
I am well satisfied with the service. Continue with what you are doing
The customer service is great. Just sometimes my website is slow to respond and I'm still looking for the reasons. But the overall experience is great! Thank you.
As a loyal HostGator customer, I'm thrilled to share my experience. Their customer support is outstanding! Whether it's tackling WordPress issues or billing issues, hostgator always delives. What I appreciate is their assistance/customer care, and chat service. If you're looking for reliable hosting with great support, HostGator is a smart choice!
I gote a lot of viruses in hostgator to My database all my websites affected so I moved to other Host company. Thank you
Its good because it was seamless what's more to sayIts good because it was seamless what's more to sayIts good because it was seamless what's more to say
All it's good responses customer service I will recommend you
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

