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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Easy experience, got my site up and running quickly and without issues.
I don't know much about website design and development but the panel is easy to navigate.
Muchas gracias por su ayuda en la situación complicada que sucedió.
HostGator has been prompt in following up customer request. And, their availability has been good too. I am happy with their support.
Everything is going well, no problems at all using it. Thank you
Redevelop the speed of replies for customers so that problem resolution can be done faster
The tech didn't seem to understand how to resolve my issue; it eventually resolved on its own.
If I send someone the link to my company through an email or a text, they can click on it and get to the site however, if someone types my domain in the URL search box, it will not reach my site. How do I fix this?
Several times I find it difficult to manage my sites since you constantly are updating your portal.
Cleared cache, changed permissions, and other service side settings as the cache would not clear on the browser side
Good, easy to understand and to update you can find every info that you want or that is related with your web page in YouTube or in your help support
Good and good and good and good and good and good and good good
I have very good experience in their 24/7 support. The customer service personnel has been kind and patient with me.
Mostly good. Domain transfer was more challenging than expected, and I could not do several steps.
Generaly speaking it is good. However the continuous update of SSL certificate after the website is not visible any more, and when I am reassured by the help line that this problem is fixed permantly, caused me in the past a lot of frustration
This is not a good experience, it turns out its not what i expected
Tech support was helpful with a small issue that I had. Blah blah blah blah
So far so good. I suggest having a get started.page for new accounts on how to setup email, database, etc.
Excellent experience, I felt that I was treated with respect and that the HostGator technicians bent over backward to make sure that my request was rapidly and professionally taken care of.
Thank you!
I've used HostGator in the past for domains and hosting packages. I've been on other similar service sites in the past few years as well. Came back to HostGator to a company I am more familiar with and can count on their support and their hosting package prices are very fair.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

