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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Utah
1 review
0 helpful votes
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Easy experience, got my site up and running quickly and without issues.

Date of experience: August 5, 2024
Florida
1 review
0 helpful votes
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I don't know much about website design and development but the panel is easy to navigate.

Date of experience: August 5, 2024
Uruguay
1 review
0 helpful votes
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Muchas gracias por su ayuda en la situación complicada que sucedió.

Date of experience: August 5, 2024
California
1 review
0 helpful votes
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HostGator has been prompt in following up customer request. And, their availability has been good too. I am happy with their support.

Date of experience: August 5, 2024
Spain
1 review
0 helpful votes
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Everything is going well, no problems at all using it. Thank you

Date of experience: August 4, 2024
Indonesia
1 review
0 helpful votes
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Redevelop the speed of replies for customers so that problem resolution can be done faster

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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The tech didn't seem to understand how to resolve my issue; it eventually resolved on its own.

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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If I send someone the link to my company through an email or a text, they can click on it and get to the site however, if someone types my domain in the URL search box, it will not reach my site. How do I fix this?

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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Several times I find it difficult to manage my sites since you constantly are updating your portal.

Date of experience: August 2, 2024
California
1 review
0 helpful votes
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Cleared cache, changed permissions, and other service side settings as the cache would not clear on the browser side

Date of experience: August 1, 2024
Australia
1 review
0 helpful votes
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Good, easy to understand and to update you can find every info that you want or that is related with your web page in YouTube or in your help support

Date of experience: August 1, 2024
Uganda
1 review
0 helpful votes
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Good and good and good and good and good and good and good good

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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I have very good experience in their 24/7 support. The customer service personnel has been kind and patient with me.

Date of experience: July 31, 2024
Michigan
1 review
0 helpful votes
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Mostly good
August 10, 2024

Mostly good. Domain transfer was more challenging than expected, and I could not do several steps.

Date of experience: July 31, 2024
Greece
1 review
0 helpful votes
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Generaly speaking it is good
August 10, 2024

Generaly speaking it is good. However the continuous update of SSL certificate after the website is not visible any more, and when I am reassured by the help line that this problem is fixed permantly, caused me in the past a lot of frustration

Date of experience: July 31, 2024
Pakistan
1 review
0 helpful votes
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This is not a good experience, it turns out its not what i expected

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Tech support was helpful with a small issue that I had. Blah blah blah blah

Date of experience: July 30, 2024
North Carolina
1 review
0 helpful votes
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So far so good
August 9, 2024

So far so good. I suggest having a get started.page for new accounts on how to setup email, database, etc.

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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Excellent experience, I felt that I was treated with respect and that the HostGator technicians bent over backward to make sure that my request was rapidly and professionally taken care of.

Thank you!

Date of experience: July 29, 2024
Mississippi
1 review
0 helpful votes
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I've used HostGator in the past for domains and hosting packages. I've been on other similar service sites in the past few years as well. Came back to HostGator to a company I am more familiar with and can count on their support and their hosting package prices are very fair.

Date of experience: July 29, 2024