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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Because they managed very good in general servers.

Date of experience: January 14, 2024
Kenya
1 review
0 helpful votes
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My site has been down for many days, and their is no response. This is wrong. After i even paid for the business package

Date of experience: January 14, 2024
Wisconsin
1 review
0 helpful votes
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My plan expired and I wasn't notified until three weeks later, after I thought I'd already paid for the current billing cycle.

Date of experience: January 14, 2024
New York
1 review
0 helpful votes
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I've been trying to bring a domain over for months. I need a landing page and I can't seem to get it done cheap

Date of experience: January 14, 2024
Greece
1 review
0 helpful votes
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I've been using HostGator for 4 years and I've never had any problems with use or service, but in recent years it's been doing a lot of updates and changes completely and you have to go through the process of learning it all over again, and that causes some kind of confusion.So that's why i rate with 4 stars.

Date of experience: January 14, 2024
Florida
1 review
0 helpful votes
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Price & SSL certificate when Godaddy was charging for SSL. Your login security design is diabolically BAD from a security standpoint and user ease. Support is both friendly and "trying" as in they're trying to help but not always succeeding. Getting to speak to a knowledgeable admin is harder than walking into the Kremlin to speak to putin.

Date of experience: January 14, 2024
GB
1 review
0 helpful votes
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Trying to cancel the product but cannot get into contact and I'm not sure if I have cancelled correctly

Date of experience: January 14, 2024
Kenya
1 review
0 helpful votes
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Security check, website performance check, uptime 99.9%.

Date of experience: January 14, 2024
Florida
1 review
0 helpful votes
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What has happened to Hostgator?
January 21, 2024

What has happened to Hostgator? I came in for the first time in a few months and there seems to be issues with my account? I told I am not secure and yet I pay for security through my account. (Please check invoices) Also, last time one of my websites does not chow on the cPanel.

Date of experience: January 14, 2024
Arizona
1 review
0 helpful votes
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I'm trying to review my plans and your pop up chat window can't be closed. I can't see the billing info or get to manage my plan.

Date of experience: January 14, 2024
North Carolina
1 review
0 helpful votes
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Customer service is terrible
Setting get changed without permission
Auto renewal don't work I have lost domains because of it.

Terrible all around service

Date of experience: January 14, 2024
New York
2 reviews
0 helpful votes
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Worst hosting account I have ever used. I used iPage, goDaddy, bluehost and HostGator is so far the most difficult to use, the most bags and connectivity problems. Will never recommend it to anyone

Date of experience: January 14, 2024
Wisconsin
2 reviews
1 helpful vote
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Im getting worried about HostGator
January 21, 2024

Im getting worried about HostGator. Too many fraudulent emails are being sent to me from someone who looks like hostgator.

Date of experience: January 14, 2024
AE
1 review
0 helpful votes
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Since they updated the server...
January 21, 2024

Since they updated the server... im thinking to move my all accounts from here... its been 2 months issue is still at large... i don't know how they will fix and when it will be fixed

Date of experience: January 14, 2024
South Africa
1 review
0 helpful votes
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Most definitely the worst support service I have ever received. I still have unresolved tickets from November

Date of experience: January 14, 2024
Texas
1 review
0 helpful votes
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Hostgator has gone downhill steadily since it was acquired by EIG. The ~90% price increase with ZERO notice or explanation to its customers was pretty much the last straw. I'll be moving my hosting to a new service within the next 90 days. Hostgator used to be pretty good, but it just sucks now. If you are looking for hosting, Hostgator ain't it! Look elsewhere!

Date of experience: January 14, 2024
Saudi Arabia
1 review
0 helpful votes
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U r the worst
January 21, 2024

U r the worst. I was a loyal customer since 2014. Not anymore. I wish u utter failure and bankruptcy

Date of experience: January 14, 2024
New Zealand
1 review
0 helpful votes
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Not sure at this point, the support is terrible and we go around in circles.

Date of experience: January 14, 2024
Texas
1 review
0 helpful votes
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Not happy with the level of uptime my sites have had in the past few months

Date of experience: January 13, 2024
Ohio
1 review
0 helpful votes
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This new system is AWFUL!
January 21, 2024

This new system is AWFUL! I can NEVER find my site. A.W.F.U.L!

Date of experience: January 13, 2024