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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I hate that I have to login to Hostgator to upload anything to my website. I hate that I have to have two different passwords and usernames. And I really hate, that in these last two months, Keychain won't remember my password.
Poor customer service. Took very long to resolve issues that caused by their own changes to the interface. It seems that their technical staff do not know what they were doing.
Host Gator is failing to resolve our issue. We have contacted them three times now and they are not following up and don't seem to really be able to fix the problem. The problem is that we are unable to access our website and email from our place of business (IP address). This is unacceptable. We are considering transferring to Go Daddy or someone else because we are just unable to do anything with the services and no body is fixing it.
I chose hostgator in 2010 when it was a Texas based company. It was the best price and best support in hosting along with ease of use for non-programming background. All of that changed when the company sold. Customer service in India is subpar, but improved over my last few encounters. The overall service has suffered and the price pretty high.
A friend challenged me in graduate school to see who could figure out how to make a website fastest. I had heard about hostgator from a professor.
Your services are good and you are quick to respond and assist customer in anyway of their difficulties.
I don't honestly remember at this point what I contacted HostGator about. It was handled and I am satisfied.
I chose HostGator a long time ago. I've had issues every time HostGator changes to a new setup. My baby plan is now showing as expired because it's showing up under the wrong domain name, an expired domain name. Other domains aren't renewing. The bank card has expired, so I have to reset every domain. After doing so for a few, I'll then get an error message and have to come back at a later time and set it for another few. Ugh. There should be a way to change the billing information for all domains at once.
This new update is a nightmare. I used to have my page saved so I can easily change my website. As an auction company, I have to change our website often. Now I need to hunt around on the Host Gator website just to find my page. When I find it, I have to figure out how to edit it. This whole process sucks now. It used to be easy and fast to edit. Was 5 stars... now 1.
I encountered a problem while making a purchase as the system prompted for a phone number, but there was no field to input it in the form. The previous website was more user-friendly. Please address this issue for a smoother experience.
Thank you.
You have made a lot of GUI changes that are foreign and it's forcing a learning curve on me. Additionally, I'm having to contact tech support several times because of your system changes.
It's impacting my impression negatively
Looked like a great web host company, and I've never been disappointed
It's OK at the moment. No major problems. But with Wordpress, Elementor I encounted some limitations with certains themes and I had to remove my images and video clips due to responsive restrictions and not appearing as I wanted in the mobile view and tablet view. I think this has to be tested by Hostgator extensively, and exhaustively about the formating limitations before you approve webdeveloppers to plugin new or old popular themes or plugins. Otherwise reputation responsibility comes to Hostgator.
Wordpress would not work for a couple of weeks. There is always an advertisment trying to sell privacy to me every time I log in. I will probably change hosts when my hosting fee is due again because of it.
Your support delays the response and I loose valueable time.
Your support does not have the required advance level capacities to entertain complex queries.
Your transfer service is slow.
Your up-time is not great
Your DNS and name servers don't function properly
You don't have any security for website protection.
The overhaul of the billing portal is a huge failure for me as a paying client. Nothing was working for a lot time and i was unable to pay for my subscription. To add to this, you keep showing this messages to add stuff to my account. How many times do i need to click on "No thanks" for you to stop showing them? Each time i login i become more frustrated with and start considering to move my accounts elsewhere
Because it is supposed to be 24-hour support, but if one has an issue that the bot has no prompts for it just sends you around in circles. Terrible
It was the best option cost wise for what I needed and there was an easy to use web builder
Responsive customer service, competitive prtice
It is not easy to find what I usually do in the new interface.
In the olde sit the Chat popup keeps opening without any click and even thoug I click in the chat once again to close it, it never closes up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members