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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Reliability, great technical and customer service,
Very Bad, earlier HostGator panel was better. Also you do not want to help people.
CS does not understand the problems at hand, you get to explain yourself 5 times and even that might not be enough, one person says the other thing and other person says something different, and both of them are wrong and not knowing what the other one has said... You should really read your FB wall and take from that..
It's been a month now with no resolution. I have no access to my cPanel, my domain has disappeared and no one is able to fix it. After 4 contacts with customer service with escalation every time, there is still no resolution and no follow up! Disappointed!
Remove the 2FA supplier whoever they are, their service unreliable, one time sent me the same code 5 times on the same day and your system rejected all of them. The rest is fine, adequate.
Watched a YT video a couple of years ago and was provided an offer and went with that.
Not all the information of the contracted service is shown, just as the previous version showed, for example, the name of the server to be able to identify the services and be able to access them in a more agile and direct way, information on the domain associated with the service is not shown, etc.
I didn't choose them originally. My girlfriend did and had no clue what she was doing so I got dragged into being her admin. I ended up liking host gator. Portal pages are kind of dated and there is a lack of documentation for most things but I'm fine with that. The one thing I absolutely hate is the temporary account that is generated automatically. When we originally started with Host gator, it was not like that. The root for your service was the login username. Now My account is tied to some stupid name I will never remember. Customer service says nothing they can do. Talked to at least a dozen CS agents. Still have temp account as ROOT.
For it's reasonable pricing and good support. Quality of support and knowledge of support staff has decreased noticeably as of late.
The last few times I've connected with support has been a poor experience. Most recently, the chat window couldn't be removed so I couldn't even see the right side of my dashboard.
Have seen the name around, seemed a good plan for me.
After this new updates from hostgator my hosting plans became very slow and I lose many essential features that my business relies on
Videos on YouTube and research. Good customer service
You keep bouncing my e-mails and I cant figure out how to increase the size of allowed disk space
Great customer service, long history of quality, speed, and great prices for hosting.
Can not get anyone to successfully repair any issue I have had
Your website is frustrating. And the online help is helpless.
I never received my refer a friend credit. I paid for the SSL certificate lock icon and it does not show up on my sites.
I have spent 2 days trying to learn the new system,.? Can't get to the C panel Editor so I can make daily Edit to my Web Page,.?
My account is stuck on PayPal payment that fails, can't be changed to another form of payment and is unprotected and for 5 months you still haven't bothered to fix it. Escalating a problem still you don't help your customers and that's horrible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members