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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Great service and up-time. Could improve things like PHP updates faster..
Because they initially seemed to be very effective. Turns out its only so when it comes to charge you. I now have an issue with my website and I have not been able to get it running again in over a month!
I had problems with SSL certificates and DNS records many times, at the other side services like hosting, domain mails, etc, are good
It took a while to get the site transfered when I was told it already was done, it wasn't. All is good now
As always great and easy navigation thru this Host.
Shady accounting to say the least...zero accountability.
In hindsight it was a mistake to choose AND remain with HostGator. All my sites and domains were down, caused by HostGator. 12 domains and sites in total. They re-created them, changing contact info, locking the domains from transfers and I still haven't been able to update or create my sites in 5+ months, but they won't help, no credits and run customers in circles. Requested a refund, nope. Now have to resort to chargebacks for one company. Worst experiences in my 12+ years of building website.
I think Hostgator is a company that is heading towards defeat, I'm using it because I paid for a 3-year plan and I have to wait for it to finish otherwise I would already be with another company. I hired a service over a year ago and I've made several complaints about the server's features, including using the older version of PHP because they don't know how to update cPanel, a procedure that takes 5 minutes to do, remembering that it's all automatic. Hostgator does not refund the price I paid even using an outdated product. They sell one product and deliver another. I don't recommend coming to this company, there are several better ones.
No one has helped me get Codeguard up in the new portal. Ever since guys updated, I've lost access to Codeguard and can't run backups with an application that I pay for!
I thought that Python was supported, and was disappointed that it's only an outdated version and common libraries like BeautifulSoup can't be used.
Your new layout makes navigating to the cPanel very difficult. It only shows cPanel Email, which is not useful. The old version was much easier to navigate.
Sometimes it is slow in signing in
Quite complicated to use for someone who is not expert in the field (i.e. In many occasions not self-explanatory)
I receive messages to pay for additional services with not much explanation of what I get and some of them may already overlap with previous services I have already paid for
So many different ways to log in, too confusing to constantly figure out which of ******* different places I'm trying to log into. Poor customer support, no point in ever chatting because they lack proper training.
I love Host Gator because whenever I had a question, I was always able to get a live agent. Instead of having their customers go through the time-consuming, frustrating, none-humaned; FAQ (process of elimination) questionnaire.for their customer service option. At one point, no matter what time of the day I called, someone always answered. But, now-a-days their hours are more limited. Yet, I still love them because, whenever I am able to catch them (because I work so late). Whoever answers, they are always patient, helpful, and attentive to all my concerns. And for these reasons, I just love HOST GATOR.
Was already set up, but trying to make changes is very difficult.
I like the website builder and also the webhosting fees.
Huge billing issues, very slow responses, multiple answers that turned out to be not true. Horrible experience so far. Wish this could have been better.
Poorly, I got a reminder today even though I renewed my subscription yesterday, a disgrace.
Website is down and you guys are taking forever to resolve. The support experience has been terrible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members