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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Hostgators performance has been deteriorating over the years. I probably won't renew when my term is up. Asking me how my experience for this session is when i haven't done anything yet other than log in is pretty ridiculous.
The wiggles and wags website has constantly been down, the ssl is always off, it's down etc terrible
Still waiting for my CSR. Nothing but issues since i signed up in September
The $3+ / month price, plus the option to ditch WordPress and host my files via old-school FTP meant that I could keep my hand-coded site that I've been hosting since 1996. Affordable, simple, and super-customizable. The tech help staff are great, too!
I have been trying to purchase new domain and in regards to this I have tried so many time to chat with your team to help me and never get any reply / solution yet.
I do not like the new lay out of hostgator and service is slow via chat. It was better before, please improve services.
Website down,server down and NO help from hostgator at alll
Beyond disappointed... thi nking about another hosting service after this incident...
Always trying to help and often live helpful support that I can understand.
The ones who taught me web design recommended Hostgator. And I'm here since.
I like that is was an all in one. Did have to have a hosting and then find another platform to create the site.
The price and the service was a big attraction for me...
I deal with the other out there. Hostgator is the absolute best!^_^
All i want to do is get a copy of my bill from last year! Why do you keep interrupting my experience?
Cost effective, handy and easy to use, efficient technical support
It took 10 days to migrate my data from one part of the server to the next. [MIG-4535]
This is the email I wrote on 2/4/24
Hello,
I am writing to express my concerns regarding the migration service provided by HostGator.
Upon purchasing your migration package, my understanding was that the process would be completed within a timeframe of 24 to 72 hours. Regrettably, it has now exceeded this period, and I am yet to see the desired results.
It was not communicated that if the migration extended over the weekend, the process would resume only on the following Monday. The initiation of the migration on a Wednesday (31st) and the delayed response until the next day was within reason. However, due to some misunderstandings about the task requirements, significant progress was not made until late Friday. Consequently, no work could be carried out over the weekend, which was unexpected and disappointing.
My dissatisfaction stems not only from the delay but also from the lack of clear communication regarding this issue. I was under the impression that there might be a possibility of resolving this over the weekend, yet no such option was offered. As a result, I find myself in a position where I must wait until Monday morning, potentially causing further delays.
This situation has put me in a difficult position with my customers, who are awaiting the migration of the website for their needs. The delay has extended to at least five days, affecting my ability to deliver products in a timely manner.
I urge you to prioritize the completion of this migration first thing on Monday morning. Additionally, I would appreciate being kept informed with a status update upon completion.
Thank you for your attention to this matter.
Invited by a friend but i will move away if a find another option
Prices increased more the 100% + the features of the old product decrease. We are forced to accept the new changes if we want keep our product. No longer unlimited domain in baby plan. Now we should pay for privacy which already was included with ssl and more
Domain name not renewed as agreed and has called all sorts of problems with our email system. Clearly the company his having major internal problems.
Its the better option if you are starting in the web construction
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members