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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Courteous, respectful, professional support provides accurate answers to timely questions.
Pricing and was once know for awesome customer support. Now it is all about up sales and scams; scams as in broken presale agreements, and stating i do not have services which i clearly do have in attempt to scare me into buying services i already have. I am looking for a single host for all my domains and webhosting needs. This dishonest practices will not help me choose HG past my current contract.
Your service is getting worse every year. What happened?
Three of my sites are down and I don't know why exactly. Support says they were hacked and one site completely disappeared from my hosting dashboard. What happed to Hostgator and the unparalleled service?
The system acts like we haven't been customers for 4 or more years. Can't get to any of the sites facilities.
Interface is terrible. Stop asking me for upgrades.
Familiar with it. Tech Support is usually very good. Easy to work with CPanel and Softaculous.
Weebly builder is limited to the quality of videos you can put on it.
I like the company, but don't like the dashboard remodel at all.
Great customer service and being able to speak with a support person on the phone.
I dont like the advertisement everytime i log in.
Also when i reopen the browser, i cant log in i have to revisit the hostgator.com startpage before i can log in again
It was recommended, but I don't like the newest interface
I can actually speak to someone on the phone. Every issue I've had has been resolved.
Not so good experience because of too many attacks
I feel duped. I understand that HostGator is responsible for the hosting of sites on their infrastructure, however, you offer services for building, like WordPress and by extension plugins involved with them. One would think that anything hosted on your infrastructure would need to be clean and without potential issue, but when one does arise, you want us to pay even more to fix it. For example: I was having issues with my site, and in all of my research I determined that it would be a server memory thing and to contact support. I did just that and was told that I had malware, that I need to purchase sitelocker for future protection and that it would cost $50 if I wanted the malware cleaned since it was already in my files. I purchased the sitelocker protection and immediately ran a scan. Oddly, no malware was found, but the issues on my site remained. I'm not sure that I want to pay $50 for HostGator to clean an issue that doesn't exist only for the root issue to continue to be present. The hosting is fine. The customer service is so very frustrating. I will keep the service because moving my site(s) are a huge pain, but I cannot in good conscience recommend the service.
My website is constantly offline and my email doesn't work
I'm not that impressed with Softaculous, it interferes with my work and the sites I create. Your speed is not that great either. And you keep outsourcing your help to other companies.
Too many circular unexplained errors while trying to renew a domain. "Order expects phone number." What is that supposed to mean?
I've been stuck in a loop attempting to get credit for HostGator locking me out of my account for months and losing revenue. I've been a customer, with 2 business accounts, for many years, yet I've gotten NO help to resolve issues that still exists as of today.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members